IT Services Coordinator

Florida State University

Tallahassee, FL

JOB DETAILS
SKILLS
Background Investigation, Career Development, Change Management, Compensation and Benefits, Criminal Justice, Data Management, Data Processing, Distribution Management, Documentation, Event Management, High School Diploma, IBM Product Family, Information Technology & Information Systems, Leadership, Network Operations Center, Operational Audit, Operational Communications, Operational Strategy, Operations Management, Organizational Skills, Performance Management, Performance Reviews, Philosophy, Physical Security, Policy Development, Procedure Development, Production Schedule, Production Systems, Regulations, Report Distribution, Secondary School, Software Development, Software Testing, Staff Development, Staff Training, Systems/Internals Programming, Technical Support, Technical Writing, Testing, Training Program, USPS (United States Post Office)
LOCATION
Tallahassee, FL
POSTED
30+ days ago

Department

This position is within FSU's Department of Northwest Regional Data Center - State Data Center

Responsibilities

This position supervises the complex area of mainframe Scheduling Services for the NWRDC. This position requires extensive knowledge of data processing, large IBM scheduling, and Code Migration operations. Consistent communication with the customer, users, and interfaces with all levels of management within the NWRDC and exercising independent judgment. This position also assists in formulating policies and procedures that have a significant impact on scheduling services. This position also assists in the production schedule for batch processing, administration of code migration change management, distribution of data report-generated output, and physical security for the environment.

Administer, coordinate, and participate in the activities of the scheduling staff in their performance and throughout the production environment, and software and hardware equipment. Provide leadership, counseling, direction, performance feedback, and development of career paths for staff. Evaluate employees using established criteria and maintain a consistent dialogue with them to keep them informed of their progress. Administer, coordinate, and participate in the set-up of the batch schedule through the automated scheduling software. Monitor the scheduling staff and production workload, scheduling, and code migration activities. Interface with Applications management, developers, and analysts to recommend and implement schedule changes to improve batch performance and abend reduction.

Coordinate the development of technical documentation to ensure effective implementation, operation, and evaluation of automated information systems. Establish guidelines and procedures for tracking, evaluating, and documenting job performance, scheduling activities, and reporting relevant events to management. Comprehend, apply, and enforce regulations, policies, and procedures in accordance with the NWRDC and university rules of conduct. Administer, coordinate, and participate in the training activity of all scheduling tasks and equipment. Develop and implement staff training programs to enhance job knowledge and get feedback to evaluate their progress. Ensure that cross-training efforts are an integral part of the Scheduling Services team.

Interact with the system project programmers and administrators to ensure the availability and operations of scheduling and code migration software. Coordinate test and production changes and schedule updates to the on-line software products to ensure on-line availability. Troubleshoot global issues and work closely with platform managers to prevent. Perform other related duties as required.

Qualifications

High school diploma or equivalent and four years experience or a combination of post high school education and experience equal to four years.

Preferred Qualifications

Mainframe scheduling experience preferred.

Helpful

Individual should be a self-starter, team motivator, and detail oriented. Must be willing to work Monday through Friday 8:00am - 5:00pm and be on-call. Willing to work holidays and emergencies (off-shifts) when necessary. These may occur during nights or on days you are not scheduled to work. Report to duty during a natural disaster such as a hurricane, flood, or other emergencies.

University Information

One of the nations elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, theres the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrows news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. As required by U.S. Justice Department, CJIS level Background Checks shall be conducted for positions with access to Criminal Justice Information. This potion may require working on-call hours, holidays and emergencies (off-shifts) when necessary. These may occur during nights or on days you are not scheduled to work.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.

About the Company

F

Florida State University