IT - Service - Lab Computing Analyst
Veterans Sourcing Group
Boston, MA
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JOB DETAILS
SALARY
LOCATION
Boston, MA
POSTED
30+ days ago
Pay Rate: $33.00 Per Hour
Duration: 6 Month Contract
Location: ONSITE - Boston, MA02120
Responsibilities:
- Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
- Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
- Maintains access control, data integrity and file system security for the computer/data center environment.
- Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.
- May participate in development of information technology and infrastructure projects.
- Administers and assures connectivity of customer's Windows based platform
- Conduct and maintain inventories of client systems
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensures adherence to client's corporate policies through periodic reporting and compliance programs
- Acts as the technical support contact for instrument vendor
- Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
- Provides technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Acts as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provides support across all PerkinElmer Enterprise practices as required
- Travel between client sites up to 50%, primarily regionally
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- Bachelor's Degree and 2 years of industry experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems. OR
- Associate's degree and 4 years of industry technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
About the Company
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