Required Skills:
2+ years of Help Desk / IT Service Desk experience
Microsoft Windows 11 Administration & Support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint Online)
Microsoft Entra ID (Azure AD) & Active Directory
Microsoft Intune & Windows Autopilot
ServiceNow Incident & Request Management
VPN Support & Multi-Factor Authentication (MFA)
Cisco Webex Support
Network Printers & Peripheral Device Support
Hardware Asset Management (HAM) & Software Asset Management (SAM)
Account Provisioning, Password Resets & User Access Management
Excellent Customer Support & Troubleshooting Skills
Knowledge of ITIL Service Management
Preferred:
✔ Bachelor's Degree in IT, Computer Science, or related field
✔ Experience supporting State or Local Government environments
If you're interested, please share your updated resume along with your current location, visa status, and contact details to:
pujitha@ireshtechnologies.com
,chaitra@Ireshtechnologies.com
We are looking for an experienced IT Service Desk Technician to provide first- and second-level technical support in a hybrid enterprise environment. The ideal candidate should have strong Help Desk/Service Desk experience, excellent troubleshooting skills, and hands-on expertise supporting Microsoft technologies and enterprise endpoint devices.
Position : IT Service Desk Technician
Location: Atlanta, GA (Hybrid)
Client: Department of Community Affairs (DCA)
Experience: 3+ Years
Interview Mode: Web Cam or In-Person
LOCAL ATLANTA, GA CANDIDATES ONLY