Sign upLog in

IT Service Desk Technician

Prismagic Solutions Inc.

Atlanta, GA

Apply
JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Authentication, Best Practices, Cloud Computing, Computer Maintenance, Computer Science, Computer Systems, Customer Support/Service, Desktop PC, Document Scanners, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Information Technology & Information Systems, Internet Security, Inventory Management, Inventory Reports, Knowledge Management, Laptop PC, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Multitasking, Peripheral Hardware, Printers, Problem Solving Skills, Reconciliation, Resolve Customer Issues, ServiceNow, Technical Support, Telecommunications, Time Management, VPN (Virtual Private Network), Webcams
LOCATION
Atlanta, GA
POSTED
1 day ago
Under general supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.
LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.


Customer Support
  • Provide remote, phone, email, chat, and desk-side technical support to end users.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Incident, Request & Problem Management
    • Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
    • Monitor ticket queues and ensure timely follow-up and closure.
    Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
    • Support printers, scanners, webcams, docking stations, and other peripheral devices.
    • Identity & Access Management
    • Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
    • Microsoft 365 Support
      • Assist users with collaboration tools and cloud-based productivity applications.
      • Hardware Asset Management
        • Maintain accurate hardware inventory records within ServiceNow Asset Management.
        • Assist with inventory audits and asset reconciliation.
        Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
        • Minimum Qualifications
        • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
        Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
        Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
        • Preferred Technical Experience
        Microsoft Windows 11
        • Microsoft Teams
        • Microsoft Entra ID (Azure AD)
        • Microsoft Intune
        • ServiceNow
        • VPN technologies
        • Network printers
        • Hardware Asset Management (HAM)
        • Knowledge, Skills, and Abilities
        • Excellent troubleshooting and analytical skills.
        • Ability to prioritize multiple tasks in a fast-paced environment.
        • Ability to explain technical concepts to non-technical users.
        • Knowledge of ITIL service management principles.

About the Company

P

Prismagic Solutions Inc.

Prismagic started with an idea of connecting people with 'people', connecting the 'need' to 'accomplishments' and connecting the 'jobs' to 'lifestyle'. At Prismagic, we would like to partner with talent, we call consultants to understand their expertise and how we can best fit that in the growth engine of any corporate, we call client to create a win-win ecosystem for everyone.

With over 30 years of combined expeirence of the key stakeholders in Staffing, Services and Information Technology, Prismagic is a platform built to complement the need of its clients with the potential of its consultants.

We bring an energized team, a fresh perspective and the zeal to exceed the expectations of our partners every time we are entrusted to perform. Our rewards and recognitions today is only the delight that we can bring for our stakeholders through a committed workforce and an honest, transparent, value driven system.

PRISMAGIC (Not just a name, but a philosophy)

We always believed that businesses need to create magic for its stakeholders – the magic of solutions, the magic of trust and the magic of value – and whatever problem we could think of, the final solution is always People. Every problem always starts at design but invariably ends at People and each solution brought us to the fact, “People Relations IS MAGIC” – Process Reinforcement IS MAGIC – “PR-IS-MAGIC” - and We got our name. It is not just a name but a philosophy that every employee believes, trusts and run on.

 

For more details, please visit http://www.prismagicinc.com/

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2017
WEBSITE
http://www.prismagicinc.com