IT Service Desk - Support Technician
Washington Federal
Seattle, WA
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JOB DETAILS
SALARY
$21.64–$28.85 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Affirmative Action, Bank Secrecy Act, Banking Services, Call Monitoring, Communication Skills, Computer Architecture, Computer Hardware, Computer Networks, Computer Skills, Computer Systems, Customer Support/Service, Desktop Environments, Develop and Maintain Customers, Employee Relations, Federal Laws and Regulations, Hardware Administration, Hardware Architecture, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Support, On Site Support, Operating Systems, PC (Personal Computer) Systems, Problem Solving Skills, Procedure Development, Regulations, Rehabilitation Act, Remote Access, Software Administration, Systems Administration/Management, Technical Support, Technical Writing, Telecommunications, Tuition Reimbursement, USA PATRIOT Act, VPN (Virtual Private Network), Wide Area Network (WAN), eLearning
LOCATION
Seattle, WA
POSTED
15 days ago
Location : Location
US-WA-Seattle
Location/Org Data : Name
Information Technology
Location : Address
425 Pike Street
Location : City
Seattle
Location : State/Province
WA
ID
2026-4614
Category
Technology
Position Type
Full Time
Min
USD $21.64/Hr.
Max
USD $28.85/Hr.
Min
USD $21.64/Hr.
Max
USD $28.85/Hr.
Job Summary
This role's primary responsibilities will include providing outstanding onsite service and technology support in a fast paced, exciting environment. Support will include resetting passwords, unlocking accounts, hardware and networking support, triaging incoming tickets, gathering additional information for escalation and providing a warm handoff to higher tiers and other groups within IT.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
KEY FUNCTIONS:
Accurately prioritize, evaluate, and answer incoming support requests from onsite staff and submitted tickets.
Identify trends and accurately capturing details within support tickets.
Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures.
Make recommendations to management on updates and changes needed.
Identify and troubleshoot hardware, software, operating system, mobility, hoteling, conference room, and telecommunication issues. This also includes
the use of core banking applications, Windows, and MS Office.
Responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs.
Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing a variety of in person and remote access tools.
Responsible for performing installations and configuring computers/laptops using standard processes and tools.
Maintain a professional and outgoing relationship with onsite staff.
Coordinate with other support teams to tackle complex problems.
Adhere to Bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Complete and pass all assigned eLearning courses and certifications as required.
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Qualifications
One year of IT related Help Desk experience required
High school diploma or GED or the equivalent in vocational training. College degree in information technology preferred.
Possess outstanding customer service skills and the ability to communicate highly technical information to both technical and non-technical staff.
Previous practical experience in a personal computer network environment.
Good working knowledge of Windows Operating Systems, Microsoft Office, Active Directory, and system management tools.
Proficient in Enterprise Networks, banking computer system, and print device troubleshooting in a networked environment.
Good research, analytical, problem solving, and troubleshooting skills. Ability to manage time efficiently and work under stressful conditions.
Good working understanding of computer hardware architecture concepts and technology related terminology.
Ability to effectively log tickets in call tracking software.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
3/16/2026
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
About the Company
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