IT Service Desk Support Staff (PT/Temporary)
Salary
$14.42 - $42.44 Hourly
Location
Fort Lauderdale, FL, FL
Job Type
Part Time
Job Number
SE019-89
Department
Information Technology Services
Opening Date
07/22/2026
Closing Date
7/29/2026 11:59 PM Eastern
POSITION SUMMARY
This is a part-time position with a 32-Hour cap per week in accordance with City of Fort Lauderdale Policy and Standards Manual. This position is At-Will and is not covered by a Collective Bargaining Agreement or the Personnel Rules.
This role manages a queue of tickets in the help desk ticketing system, in addition to incoming calls. This position involves assignments in the Information Technology Services Department. The employee is compensated on an hourly basis, as the services are needed. A temporary assignment can end at any time depending on the hiring departments needs.
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
MINIMUM JOB REQUIREMENTS
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Depends upon work assignment and location.
The noise level in the work environment is quiet to moderately loud. The work may entail sedentary work in an office setting. While performing duties, employee may frequently be required to stand, walk, stoop, talk, hear, reach above and below shoulders, and use hand and fingers dexterity keyboarding. The employee may be required on rare occasions to lift up to 50 pounds.
Sometimes work is stressful when working under stringent time constraints. Vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly. Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOW TO APPLY & SUPPLEMENTAL INFORMATION
The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.
Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.
All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant's responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.
The City of Fort Lauderdale is an Equal Opportunity, Veteran's Preference Employer and Drug Free Workplace.
For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@governmentjobs.com.
This is a part time temporary non-benefited position.
01
Do you possess a High School Diploma?
02
Do you possess or be able to obtain a valid State of Florida drivers license within 30 days of hire.
03
Do you possess prior contact center experience
04
Do you possess at least one year of IT technical support or field technician experience? This experience must be demonstrated on your application.
05
Describe your customer service experience. In your response, explain your experience working with the public and in what capacity, whether in person or by telephone.
Required Question
Employer City of Fort Lauderdale
Address Tower Building - 101 NE 3rd Ave
Department of Human Resources - 16th Floor
Fort Lauderdale, Florida, 33301
Phone 19548285300
Website http://www.fortlauderdale.gov