Communication Skills, Computer Science, Computer Software, Computer Systems, Customer Support/Service, Detail Oriented, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Multitasking, On Site Support, Printers, Systems Administration/Management, Team Player, Technical Support, Telephone Skills
Description
We are seeking a temporary IT Service Desk Specialist to provide tier one onsite support for Tyler's employee computing needs. Hours are M-F, 8a-5p Eastern time; and this position requires you to be fully onsite in our Yarmouth, Maine office.
Please note: We are not considering candidates who require visa sponsorship for this position. This is a budgetary decision and due to the significant talent available currently who do not require such sponsorship.
The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously.
Responsibilities
- Provide end-user support for Tyler's internal customers via telephone, email, remote control and in-person.
- Maintain a high level of courteous customer service at all times
- Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
- Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employee's experience
Qualifications
- Associates degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment
- Excellent customer service, organizational, interpersonal and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive, professional attitude
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Tyler Technologies Inc
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
- ERP | Financial
- Courts & Justice
- Appraisal & Tax
- Records & Documents
- Planning, Permitting & Licensing
- Public Safety
School Solutions
- Student Management
- Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
2,500 to 4,999 employees
Accounting and Auditing Services