IT Service Desk Manager: Lead User-Centric IT (Onsite)
QuantumScape Corporation
San Jose, CA
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JOB DETAILS
SKILLS
Analysis Skills, Customer Satisfaction, Customer Service Management, Customer Support/Service, IT Service Management (ITSM), Information Technology & Information Systems, Technical Support, User Interface/Experience (UI/UX)
LOCATION
San Jose, CA
POSTED
3 days ago
A leading energy storage company located in San Jose, California, is seeking an IT Service Desk Manager to enhance user support experiences. This critical role requires a service-oriented leader with over 10 years of IT experience and strong analytical skills. Responsibilities include transforming the Service Desk for improved user satisfaction, establishing service standards, and collaborating across departments. The expected salary range is $127,000 to $193,700 with additional benefits including an annual bonus and RSU/Equity package.#J-18808-Ljbffr