IT Service Desk Intern

City of Olathe

Olathe, KS

JOB DETAILS
SALARY
$15.50–$16.50 Per Hour
JOB TYPE
Intern
SKILLS
Information Technology & Information Systems, Customer Support/Service, Computer Engineering, Management of Information Systems/Technology (MIS), Technology Analysis, Information Systems/Technology IS/IT Administration, Computer Security, Help Desk, Technical Support,
QUALIFICATIONS

Qualifications

Experience:  One year of technical support experience is required unless enrolled in a relevant degree program. 

Education: A high school diploma or equivalent is required.  

Licenses & Certifications: None.

RESPONSIBILITIES

The IT Intern provides first level IT support to City of Olathe Employees.  They are responsible for providing technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful. 

Key Responsibilities

  • Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues.
  • Responds timely to incoming inquiries and system alerts and notifications through service tickets.
  • Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions.
  • Documents user issues and troubleshooting steps within service desk solutions.
LOCATION
Olathe, KS
POSTED
26 days ago

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills.

Pay Range: $15.50 - $16.50 an hour based on experience  

About the Company

C

City of Olathe

Working for the City of Olathe generally means public service in a municipal environment: stable employment, structured policies, community impact, and a broader mix of operational, administrative, and field roles than many private employers offer.

Employees support a variety of city services that residents rely on every day, public safety, utilities, parks, streets, planning, finance, HR, and other core operations. This is the tangible connection between your work and visible community outcomes.

COMPANY SIZE
1001 - 5000
HEADQUARTERS
Olathe, KS, US
FOUNDED
1857