IT Service Desk Intern

Job ID: 524433

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

If you’re a student or early-career technology professional who sees beyond the “ticket,” we’re looking for you. This internship is designed for individuals eager to gain hands-on IT experience while providing excellent customer support in a fast-paced environment.

As an IT Service Desk Intern, you will work alongside experienced IT professionals to support employees across the organization while developing technical, communication, and problem-solving skills. The IT Service Desk Intern serves as the first point of contact for internal employees seeking technical assistance. Under the guidance of senior IT team members, the intern will assist with troubleshooting hardware, software, account access, and connectivity issues while learning IT service management best practices.The ideal candidate is customer-focused, collaborative, eager to learn, and interested in building a career in Information Technology.

This position is expected to start in-person around June 2026 and continue through the entire summer term (i.e. through August 2025). We ask for a minimum of 12 weeks, full-time and on-site, for most internships.

Job Location

• This is an onsite position located in Atlanta, GA.

Job Responsibilities

• Respond to employee support requests through ServiceNow, phone, email, and in-person support.
• Assist with troubleshooting common technical issues including password resets, account access, VPN connectivity, Office 365 support, and hardware/software issues.
• Provide first-level support for Windows devices, Office 365 applications, browsers, and remote support tools.
• Support setup and troubleshooting of mobile devices including iPhones, iPads, and Android devices.
• Assist with imaging, setup, inventory tracking, and shipping of laptops and other hardware.
• Help manage software installations and user access requests through systems such as Okta and Active Directory.
• Escalate complex issues to appropriate IT team members while maintaining clear communication with customers.
• Maintain accurate ticket documentation and assist with knowledge base updates.
• Collaborate with IT team members on daily operations and special projects.
• Perform other related duties as assigned.

Job Requirements

• Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous customer service or technical support experience is a plus but not required.
• Basic familiarity with Windows, Microsoft Office 365, and mobile devices preferred.
• Strong customer service and communication skills.
• Analytical and problem-solving abilities.
• Ability to learn new technologies quickly.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a collaborative team environment.
• Professional office environment with occasional visits to industrial sites requiring PPE.
• Ability to lift and move computer equipment as needed.
• Position requires onsite presence a minimum of 3 days per week.
• Occasional travel or after-hours support may be required based on business needs.

Compensation

• The hourly pay rate is $25/hr.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.