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IT Service Desk Analyst

Technology Consulting Inc

Louisville, Kentucky

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Administrative Skills, Analysis Skills, Android, Audiovisual, Blackberry, Call Monitoring, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Equipment Maintenance/Repair, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Leadership, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows 7, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Network Administration/Management, Order Delivery, Power Outages, Presentation/Verbal Skills, Printers, Resource Leveling, ServiceNow, System Center Configuration Manager (SCCM), Technical Support, Telephone Skills, Videoconferencing, iOS
QUALIFICATIONS
LOCATION
Louisville, Kentucky
POSTED
4 days ago
TCI has an immediate need for anIT Service Desk Analystin Louisville, KY. This is a contract opportunity and not available for Corp2Corp.

SUMMARY

The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions.

Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included). Must be flexible to work other hours.

RESPONSIBILITIES
  • Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion.
  • Follow up on closed trouble calls to ensure the user is functioning effectively.
  • Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary.
  • Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training.
  • Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint).
  • Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products.
  • Image laptops and coordination of workstation moves, installations, PC replacements.
  • Setup and maintenance of users’ mobile devices, specifically Android and iOS devices;
  • Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages).
  • Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings.
  • Diagnoses of PC/system/network problems and troubleshooting.
REQUIREMENTS
  • 2+ years of Service Desk, Help Desk, or IT Support experience.
  • Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees).
  • Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory.
  • Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365.
  • Strong understanding of Zoom/MS Teams, NetDocuments, SCCM.
  • Knowledge of mobile devices (Android and iOS devices and/or Blackberry).
  • Knowledge of Windows administration with experience in troubleshooting minor networking problems.
  • Excellent verbal communication skills and strong computer troubleshooting skills.
  • Work is on-site only.
  • Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours.
DESIRED (nice-to-have) SKILLS
  • College degree is preferred. Experience can be substituted for a degree.
  • Experience using ServiceNow ticketing system ishighlypreferred.

About the Company

T

Technology Consulting Inc

Since 1988, Technology Consulting Inc. has provided information systems and consulting services to a variety of organizations across the United States. We concentrate on IT staffing with deep roots in government contract opportunities across all technology platforms. Our team is committed to aligning leading edge knowledge of information systems, processes and people to ensure practical success along with customer satisfaction. Whether you are a skilled professional looking for your next career or an organization in need of experienced talent, we can help!

COMPANY SIZE
100 to 499 employees
INDUSTRY
["Help Desk / Desktop Support"]
FOUNDED
1988
WEBSITE
https://careers.tcipro.com