IT Service Desk Analyst

IT Service Desk Analyst

Salary

$52,817.00 - $77,563.00 Annually

Location

Celina

Job Type

Full-Time

Job Number

202300284

Department

IT

Opening Date

05/26/2026

Closing Date

6/10/2026 11:59 PM Central

• Description
• Benefits

Summary

Join One of the Fastest-Growing Cities in the Nation

Its an exciting time to work for the City of Celina! Were growing rapidly and looking for dedicated, collaborative people to join our team of talented and valued employees.

At the City of Celina, our Values of Excellence, Community, Integrity, and Service are more than just wordsthey guide our decisions, shape our culture, and inspire the work we do every day.

What Youll Be Doing

Our employees are our greatest asset and the driving force behind our commitment to serve our growing community. We create a workplace where challenging projects, empowered decision-making, and purposeful work are celebrated.

As the IT Service Desk Analyst, you will: ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user end point issues. Support will be provided by clearly communicating solutions in a competent, confident, user-friendly, professional manner.

For the full IT Service Desk Analyst job description, click here.

The City of Celina operates on a 4-day work week.

Why Youll Love Working Here

• Balanced schedule 7:30 AM to 5:30 PM, MondayThursday
• Telework option one day per week for eligible employees, based on department needs and with Director approval
• Competitive pay with exceptional medical, dental, and vision benefits
• Retirement program (TMRS) with 2:1 City match
• Vacation and sick pay
• 12 paid holidays, PLUS your birthday and floating holidays
• City-paid LTD, AD&D, and Life Insurance
• Longevity pay
• Tuition reimbursement
• Ongoing training and professional growth
• Employee Assistance Program

What Youll Bring

• High school diploma or GED equivalent
• Must pass a pre-employment drug screen, criminal background investigation and MVR check.
• Must possess valid class C drivers license.
• A proactive, solution-focused mindset
• Pride in your work and your community
• Commitment to delivering excellent experiences for employees and residents
• Discretion, sound judgment, and initiative

EEOC Statement

The City of Celina is committed to providing all applicants and employees with equal employment opportunities and maintaining a diverse workforce. The City will not discriminate against any individuals in accordance with applicable federal and state laws. Selection is based on the candidates whose background, qualifications and any preferences requested from the hiring manager most closely match the job requirements. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Declaración de la EEOC

La ciudad de Celina se compromete a proporcionar a todos los aplicantes y empleados con igualdad de oportunidades laborales y mantener a una fuerza laboral diversa. La ciudad no discriminará contra ningun individuo conforme a las leyes federales y estatales aplicables. La selección se basa en los candidatos cuyos antecedentes, las calificaciones y cualquier preferencia solicitado desde el administrador de contratación más estrechamente coincide con los requisitos del trabajo. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, colocación, promoción, terminación, despido, retirada, transferencia, excedencias, compensación y entrenamiento.

City of Celina Employee Benefits

Four day work week for most positions!

Vacation

• 80 hours per year up to the completion of 5 years of service
• 120 hours per year up to the completion of 10 years of service
• 160 hours per year from 11 years of service forward

Holidays

New Years Day

Martin Luther King Day

Good Friday

Memorial Day

July 4th

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Plus, floating holidays

Plus, birthday holiday

Sick Leave Accrues at the rate of one day per continuous month of service for full-time employees for a total of twelve (12) days per year. Can be taken after six months of employment.

Retirement

• Texas Municipal Retirement System
• 7% employee contribution; 2 to 1 City match
• 5-year vesting; 20-year retirement
• ICMA RC 457 deferred compensation plan

Health Insurance

• Group Medical, Dental and Vision Insurance
• Life Insurance and Long Term Disability 100% city paid
• Optional plans offered including Short-Term Disability, Additional Life Insurance
• Dependent coverage available

Education

• Work-Related Professional Association
• Memberships & Professional Certifications
• Licenses and Continuing Education
• Reimbursement amount varies

Employer Celina, City of (TX)

Address 142 N. Ohio Street

Celina, Texas, 75009

Website http://celina-tx.gov