IT Service Delivery Technician I

• Graduate or Associate's Degree in MIS, Computer Science, or a relevant concentration preferred.
• 2-4 years of experience or 4 to 5 years of relevant and equivalent business or IT experience.
• Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Intune, Azure cloud, Teams VoIP, and Networking.
• Experience with mobile communications and ServiceNow ticketing system.
• Basic hands-on software and hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Ability to prioritize work based on dependencies, technology context, and impact to the business.
• Willingness to travel up to 10%.

• Monitor the Help Desk ticketing system and provide timely assistance with incidents, events, problems, requests, and projects.
• Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
• Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using Microsoft Endpoint Manager (Intune).
• Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, and scanners.
• Assist in managing end-user accounts, permissions, and access rights using Active Directory and Azure AD.
• Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices.
• Monitor the performance of supported devices and report recurring issues to appropriate support groups.
• Collaborate with business partners and IT support teams to facilitate software and hardware improvements, upgrades, and reconfigurations.
• Provide IT services for end users and visitors within the assigned region.
• Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.
• Support the implementation of desktop and server systems in collaboration with infrastructure and applications teams.
• Participate in network asset management as per documented processes.
• Maintain a complete hardware and software listing for all equipment and peripherals.
• Ensure Support and Maintenance agreements are in place for all IT Equipment.
• Nice to Have:
• ITIL knowledge preferred.
• A+ Certification.
• Network+ Certification.
• Microsoft or other relevant technical certifications.

• ServiceNow.
• Microsoft Endpoint Manager (Intune).
• Active Directory.
• Azure AD.
• Windows 10/11.
• Microsoft 365.
• Teams VoIP.
• Networking.
• Hardware Troubleshooting.
• Software Troubleshooting.
• Asset Management.
• Project Management.

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Experience working within a team-oriented, collaborative environment.
• Demonstrated drive and self-motivation with accountability for results.

• Ability to sit or stand, reach, bend, and move about the facility.
• Ability to lift 50 lbs or more.
• Ability to perform tasks requiring close vision.
  

 

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.