IT Service Delivery Systems & Projects Coordinator

Nleague Services Inc

Atlanta, Georgia

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JOB DETAILS

JOB TYPE

Contractor

SKILLS

Administrative Skills, Asset Management, Calendar Management, Customer Support/Service, Data Quality, Documentation, Event Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Mail Processing, Management of Information Systems/Technology (MIS), On Site Support, Procedure Development, Project/Program Coordination, Project/Program Management, Reporting Dashboards, Service Delivery, Standard Operating Procedures (SOP), Student Services, System Operations, Systems Administration/Management, Tableau, Technical Support, Training/Teaching

LOCATION

Atlanta, Georgia

POSTED

1 day ago

IT Service Delivery Systems & Projects CoordinatorThe Atlanta Public School System is seeking the services of an IT Service Delivery Systems & Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.Atlanta Public Schools’ Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team.Scope of Work/Key Responsibilities:Adhere to established standard operating procedures through the following:Maintain exceptional customer service posture at ALL TIMES.Serve as primary manager of iiQ for IT Service Delivery and Student Experience TeamPrimary iiQ Management and Training Responsibilities:Manage and administer iiQ system for IT Service Delivery and Student Experience TeamProvide comprehensive iiQ training for all Field Technicians and Lead Field TechniciansHandle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technologyAssist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school districtMonitor IT Service Delivery and Student Experience Tableau dashboardsMaintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technologyWork with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset ManagementManage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisionsHelp ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset ManagementRecord and submit checklists or other documentation as required for upward reporting and accountability.Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadershipPrepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience teamContract Duration: 4 months (initially). Option to extend annually based on performance – beginning 7/1/26 at the start of the new fiscal yearLocation Requirements: Candidate must be local or willing to commute or relocate. - Candidate Must Be LocalAdditional Location Details (City, State):Background Verification: Upon candidate selection: - APS will place notification on the proposal providing detailed instructions for additional live scan fingerprinting and next steps.Agency Certification(s): Please read and understand the following statement carefully: - I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.

IT Service Delivery Systems & Projects Coordinator

Nleague Services Inc

Atlanta, Georgia

About the Company

Nleague Services Inc

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