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Careers Home > Job Search Results > IT Service Delivery Manager
IT Service Delivery Manager
Location Alamo Tennessee United States
Job ID R0123058
Date Posted Apr 2 2026
Sector Energy
Company Name HITACHI ENERGY USA INC
Profession
Job Category IT Telecom & Internet
Job Type
Experience Level Management
Job Schedule Full time
Remote No
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Hitachi Employees HiNext Access Required
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Job Description
The opportunityJoin Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo TN and Crystal Springs MS factories. This role sits at the intersection of technology manufacturing and people-where your expertise turns IT services into real business value. Youll be the trusted IT partner for site leadership shaping how digital solutions enable safe efficient and connected factory operations.
In this highly visible role youll guide end‑to‑end IT service delivery onsite ensuring infrastructure applications and cybersecurity capabilities are reliable secure and aligned with business goals. Youll collaborate closely with business unit leaders application owners vendors and global IT teams to anticipate demand resolve challenges and continuously improve service performance.
Youll also have the opportunity to lead and develop local IT professionals manage vendors and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events your impact will be tangible and meaningful.
This is a full‑time onsite role based at the factory youre assigned to offering the chance to see the immediate results of your work and build strong lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
How youll make an impact
Lead IT service delivery for assigned factory sites
Serve as the primary IT escalation point for the business
Ensure effective ticket management triage and resolution
Deliver and support onsite IT infrastructure and applications
Oversee local IT governance security and cybersecurity response
Manage IT demand intake and prioritize business requirements
Lead IT build and improvement projects at site level
Coordinate IT vendors and global delivery teams
Plan and control site IT budget and costs
Enable secure machine and network connectivity
Your background
Bachelors degree in Computer Science Engineering or equivalent experience
5 years of experience in Information Technology
2 years in an IT leadership or management role
Experience supporting manufacturing or industrial environments
Project management experience for complex initiatives
Strong communication skills in English additional local language skills valued
Tools
MS Office products including Excel Word SharePoint Teams and Outlook
ServiceNow SNOW Enterprise IT Management Platform
Microsoft DevOps and Microsoft Azure
SAP S4HANA
Information Data & Analytics and Business Intelligence solutions
More about us
Be part of Hitachi Energy a global leader accelerating the energy transition
Grow your career through international collaboration and development programs
Work in a purpose‑driven organization committed to innovation and sustainability
What We Offer
Comprehensive Health Coverage - Medical dental vision and prescription plans
Retirement Savings - 401k with company match and additional contributions
Paid Time Off - Flexible PTO paid holidays
Professional Growth - Tuition reimbursement and continuous learning programs
Family Support - Parental leave adoption assistance and fertility benefits
Equal Employment Opportunity EEO-FemalesMinoritiesProtected VeteransIndividuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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