IT Senior Support Specialist

Title: IT Senior Support Specialist
Location: Atlanta, GA
Duration: 12 months
Type: Contract - Onsite




Job Summary:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyses and designs software modifications to meet users' needs. May develop
and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications:
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Additional Qualifications

• Minimum 5 years' experience providing both front and back end technical support for
• 3rd party application products. Including deployment/implementation, application
• modification, and application error debugging. Experience working with Java based
• 3rd party web applications is a plus.
• Experience providing support for Agile Assets/Trimble Asset Management system is
• strongly desired.
• Demonstrable skill and hands on experience in diagnosing and resolving application
• issues, application deployment, application configuration, scripting, performing data
• analysis, writing SQL and stored procedures.
• This is a senior technical support specialist position. Candidates must possess
• advanced technical skills and knowledge.

Technical Skills – experience and knowledge which include the following:

• Java or Other programming language
• JavaScript
• Groovy Script
• XML
• SQL
• PL SQL
• Oracle databases