IT Project Manager

Our preferred candidate would work a Hybrid schedule (2 days onsite per week) based out of our Franklin, TN office.

Job Summary:

The IT Project Manager is responsible for leading and delivering technology initiatives that support clinical operations, practice growth, and enterprise strategy across our Dental Support Organization (DSO). This role partners closely with IT, clinical leadership, operations, vendors, and executive stakeholders to ensure projects are executed efficiently, on time, within scope, and aligned to business objectives.

This role requires a proactive, results-driven IT Project Manager who isn’t afraid to roll up their sleeves, takes ownership of outcomes, demonstrates grit and determination, and remains flexible and adaptable in the face of shifting priorities, while also showing a strong eagerness to learn and develop a deep understanding of the organization’s technology and clinical systems.

The IT Project Manager will oversee a portfolio of initiatives including infrastructure upgrades, practice technology deployments (PMS, imaging, CBCT, VoIP), cybersecurity enhancements, cloud migrations, and enterprise system implementations. This individual ensures strong governance, clear communication, proactive risk management, and minimal disruption to patient care during implementations.

Success in this role requires strong technical fluency (networks, servers, security, cloud environments), structured project execution discipline, vendor coordination expertise, and the ability to operate effectively in a multi-site, fast-paced healthcare environment. 

About Specialized Dental Partners:

Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support.

Essential Duties and Responsibilities:

• Project Leadership & Delivery
• • Lead end-to-end execution of IT projects across practices and corporate functions (infrastructure, PMS, imaging, CBCT, VoIP, cybersecurity, cloud, and enterprise systems).
  • Develop detailed project charters, schedules, budgets, resource plans, and communication plans.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Manage multiple concurrent initiatives across geographically dispersed locations.
• Clinical & Operational Alignment
• • Coordinate closely with practice managers, clinical teams, and operations leaders to minimize patient care disruption during implementations.
  • Develop go-live strategies that reduce chair downtime and protect production.
  • Align technical implementations with business goals and growth initiatives (de novos, acquisitions, relocations).
• Technical Oversight
• • Partner with infrastructure and security teams to ensure proper network readiness, server capacity, endpoint standards, and cybersecurity compliance.
  • Validate software version compatibility (PMS, imaging, CBCT) prior to upgrades or relocations.
  • Oversee system testing, validation, and post-implementation stabilization.
• Vendor & Third-Party Management
• • Coordinate external vendors including imaging manufacturers, PMS providers, telecom providers, and MSP partners.
  • Ensure vendor deliverables align with contract scope, timelines, and quality standards.
  • Facilitate issue escalation and resolution during implementation windows.
• Risk & Issue Management
• • Identify, assess, and proactively mitigate project risks (technical, operational, regulatory).
  • Maintain risk logs and issue trackers; lead resolution efforts.
  • Conduct impact analysis for scope changes and communicate implications clearly.
• Governance & Reporting
• • Provide regular status updates to IT leadership and executive stakeholders.
  • Track KPIs including budget adherence, timeline performance, practice downtime, and post-go-live stability.
  • Ensure proper documentation, change management, and knowledge transfer.
• Change Management & Adoption
• • Support end-user training coordination and readiness planning.
  • Drive stakeholder engagement to ensure successful adoption of new systems.
  • Gather post-implementation feedback and identify continuous improvement opportunities.
• Standardization & Process Improvement
• • Contribute to PMO governance standards, templates, and playbooks.
  • Identify opportunities to standardize infrastructure, implementation workflows, and vendor coordination.
  • Support scalability as the organization grows through acquisitions and expansion.

Requirements:

• 2+ years of IT project management experience 
• 2+ years of experience leading infrastructure, software implementation, and practice-level technology deployments.
• 2+ years of experience managing multiple concurrent projects across geographically dispersed locations.
• 2+ years of experience coordinating third-party vendors and managed service providers.

Preferred qualifications:

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or related field.
• Experience working in healthcare and/or multi-site operations.
• PMP certification
• Customer-focused mindset with strong service orientation toward practices.
• Proactive problem solver who anticipates risks.
• Adaptable and comfortable in a fast-paced, growth-oriented organization.
• High level of accountability and ownership.

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $85,000 - $120,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.