IT Program Manager - Senior

Project Name:

Justice Digital Program

Scope:

Court Technology Services, within the Alberta Courts is seeking a Program Manager to work on the design/implementation plan/program development plan for various projects within the technology delivery space of the Alberta Courts.

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

• Provide subject matter expertise and recommendations on digital delivery, agile product development, and corresponding organizational transformation;
• Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation;
• Advise, coach and lead product and platform team throughout project lifecycles, from initial discovery and concept to production and continuous improvement.
• Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture;
• Create and present options, frameworks, models, and briefings for senior executives with regards to digital transformation, based on best and emerging practices and principles;
• Facilitate strategic conversations to develop shared understanding and generate options for decision-making to align diverse stakeholder interests and goals;
• Develop baseline and ongoing outcomes, key results, metrics, and other indicators;

The Province and the Contractor shall determine changes to Services and Materials as required. The Province and the Contractor will determine changes to Services and Materials through the Artifacts.

Duties:

Responsible for the coordination and implementation of projects part of the Justice Digital Program. Oversees all aspects of the program. Builds an effective operating environment, defines project objectives, scope, and guiding principles, conducts comprehensive analysis of the program, monitors and summarizes progress of the project. Builds and maintains working relationships with Courts stakeholders, project vendors, and GoA departments involved in the project. Prepares reports for management regarding status of project.

• Compile program charters and business/project plans with clear objectives and expected project outcomes to support activities, including the most suitable approach to be used in the development of each deliverable and work product, to ensure business objectives and data integrity are achieved.
• Manage project(s) that will document business requirements, design and deliver IT solutions that are compliant with and contribute to the organization's enterprise architecture.
• Assist with the development of recommendations including providing details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied.
• Produce and package deliverables for presentation to various internal support teams, steering committee, and other project stakeholders.
• Manage multiple tasks, project resources and project governance.
• Conduct consultations with key internal Courts stakeholders and Ministry of Justice stakeholders
• Work with project vendors to ensure that effective project communication exists through the duration of the project including escalation of risks as required.
• Take responsibility for ongoing client satisfaction manage peer-level client relationships and overcome hurdles to ensure win-win solutions.
• Coordinate with leadership to develop a well-defined project plans that clearly states the project's objectives, scope, assumptions, timeline, resource requirements, risks, benefits and budget.
• Work with project sponsors and the project management office to develop a project organization structure with clearly defined roles and responsibilities for all stakeholders.
• Document and report project status against established objectives, milestones, budget and resources and facilitate tracking and closure of issues and risks.
• Develop project schedule plans and strategies, estimate resource requirements, develop and monitor work plans and take corrective action for completion of project tasks.
• Provide guidance to project resources in establishing work priorities and prompt delivery of project tasks.
• Develop, as required, related requirements documentation.
• In collaboration with project sponsors, assess whether the project achieved stated outcomes and identify opportunities for improvement for future similar projects.
• Provide leadership and assistance to project teams that require change management and communication support.

• Engage and establish positive working relationships with subject matter representatives across the Alberta Courts and Court Technology Services to ensure that project decisions, directions and recommendations align and consider broader Court directions;
• Provide input and/or develop Chief, Minister/Deputy Minister/Assistant Deputy Minister-level briefings, as required;
• Work within the standards defined by the project management office and in the absence of standards work with the project management office to define new standards.

Equipment requirements:

• Court Technology Services will supply laptop or desktop

Working Hours:

• Standard Hours of work are 08:15 16:30 Alberta time

Notes on Location:

Resource will work onsite.

Incumbency:

• This is a net new role.

Standard Background check required

The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.

Enhanced Background Check:

A standard criminal record check will be required before we start the Enhanced Security Clearance process.

An Enhanced Security Clearance will be required for this position, which will be coordinated by GoA only for this position. Enhanced Security Clearance includes a standard Criminal Records Check and enhanced security including a Credit Check.

Mandatory Training Courses:

Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews dates

Interviews are expected to happen approximately 2 weeks after the posting closes.

Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology:

Financial/Pricing: 20%

Resource Qualifications: 20%

Interview Process: 60%