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IT Program Manager (Infrastructure / ITSM)

Jobot

Salt Lake City, UT

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JOB DETAILS
SALARY
$135,000–$160,000 Per Year
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Budgeting, Business Strategy, Capacity Management, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Demand Forecasting/Planning, Establish Priorities, Flexible Spending Accounts, Health Plan, IT Service Management (ITSM), Identity Data Management, Information Technology & Information Systems, Leadership, Leading Edge Technology, Legal, Metrics, Process Improvement, Project Tracking, Project/Program Coordination, Project/Program Management, Reporting Dashboards, Risk Analysis, Scalable System Development, Service Delivery, ServiceNow, Software Development, Technical Delivery, Technical Leadership, Technical Support, Vendor/Supplier Management
LOCATION
Salt Lake City, UT
POSTED
Today
Opportunity to join one of the worlds fastest growing global technology company specializing in immersive environments!

This Jobot Job is hosted by: Craig Rosecrans
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $135,000 - $160,000 per year

A bit about us:

A rapidly growing global technology company at the forefront of immersive digital experiences is seeking a Senior IT Program Manager to lead execution across its most strategic Corporate IT initiatives. This organization develops cutting-edge technology powering next-generation experiences across multiple industries, requiring an IT organization that can deliver highly complex technical programs with precision, speed, and accountability.

This is not a traditional project coordination role. The ideal candidate will serve as the execution leader for enterprise IT initiatives, partnering closely with senior technology leadership to drive structure, visibility, and successful delivery across Infrastructure, Enterprise Systems, End User Technology, IT Service Management, and other critical technology functions.

If you've built enterprise program management functions from the ground up, thrive in highly cross-functional technical environments, and know how to hold both internal teams and vendors accountable without creating unnecessary bureaucracy, this is an outstanding opportunity.

Why join us?
  • Competitive Base Salary
  • Company paid health plan for employees
  • Very generous PTO
  • Dental and Vision, FSA, HSA
  • Small team, autonomy
  • Many more great perks!


Job Details

What You'll Do:

Own delivery of multiple high-impact IT programs across enterprise technology organizations.
Translate executive priorities into structured, measurable execution plans with defined milestones and success metrics.
Drive accountability across cross-functional teams while proactively identifying risks, dependencies, resource constraints, and delivery bottlenecks.
Build scalable program management processes that improve execution without slowing teams down.
Develop capacity planning and demand forecasting models to improve prioritization and delivery predictability.
Serve as the primary point of communication for executive stakeholders, providing concise updates on program health, risks, business impact, and delivery progress.
Lead governance across multiple vendors, consultants, and technology partners while ensuring accountability to scope, timelines, quality, and budget.
Drive continuous improvement through retrospectives, process optimization, and modernization of delivery practices.
Jira Leadership (Critical Requirement)

This role requires someone who views Jira as an enterprise program management platform—not simply a ticketing or task management tool.

Responsibilities include:

Establishing Jira as the central source of truth for portfolio and program execution.
Designing advanced workflows, portfolio structures, dashboards, reporting, and dependency management.
Migrating legacy project tracking tools into Jira.
Creating executive-level visibility while enabling engineering and IT teams to execute efficiently.

Candidates with only basic Jira experience will not be successful in this role.

What We're Looking For:

7+ years leading large-scale enterprise IT programs or portfolios.
Prior background in IT Infrastructure, IT Operations, Enterprise Systems, Service Delivery, or IT Engineering (strongly preferred over software development-only backgrounds).
Experience building enterprise program management practices from the ground up.
Demonstrated success leading complex cross-functional initiatives involving multiple technical teams.
Deep expertise administering and optimizing Jira at both the program and portfolio level.
Strong understanding of enterprise technology environments including:
Infrastructure
Networking
Cloud Platforms
Identity & Access Management
Endpoint Management
Enterprise Systems
IT Service Management (ITSM)
Experience working across Agile, Hybrid, and traditional delivery methodologies.
Strong vendor management and executive communication skills.
Comfortable influencing senior technical leaders without direct authority.
Ability to challenge assumptions, identify execution risks early, and translate technical complexity into clear business outcomes.

Preferred Qualifications:

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
PMP, PgMP, SAFe, or comparable certification.
Experience with ServiceNow and modern ITSM practices.
Experience in environments where uptime, operational stability, and execution quality directly impact business performance.
Background supporting organizations undergoing rapid growth, digital transformation, or enterprise modernization initiatives.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com