Job: IT Ops Support Analyst VII
Duration: 9+ Months
Location: Spring, TX.
Job Description:
• Manage telecom expense and contract management practices for telco based voice, data, and cellular services as well as telecom lifecycle vendor management
• Responsible for managing complex billing, multi million dollars budget management, Internal customer management.
• Responsible for wireless, data, and voice optimizations, vendor contract analysis, benchmarks wireless rates, ensures quality control, and performs periodic inventory management
• Manage and support global billing process from multiple telco vendors
• Measure, monitor and analyse telco carriers performance against established Service Level Agreements and Key Performance Indicators
• Manage and monitor TEM vendor performance to defined SLA’s
• Manage and maintain accurate records of mobility, data and voices, services inventory, accounts, and invoices
• Analyse telecom invoices for audits, disputes, adjustments, approvals, payments and disputes.
• Perform telecom vendor invoice review to ensure adherence to Contract or Statement of Work on a monthly or quarterly basis as indicated
• Interface with TEM services provider to align with monthly budget spend, accruals, resolve issues, and manage account activities/performance
• Conducts cost-benefit analysis to consolidate and streamline current and new operations. Identify opportunities to improve operational efficiencies to reduce overall operational cost
• Identify cost savings opportunities through historical spend review and analysing utilization reports
• Manage and track bills to verify data accuracy and integrity to eliminate billing errors.
• Liaison between internal employees, responding to and resolving inquiries concerning service, operations and billing questions
• Works with other internal customers, departments and business units to ensure constant communication on statuses, issues and deadlines
• Manage high-volume transaction environment that requires great attention to detail and superior analytical skills
• Knowledge and experience in financial Analysis and Accounts Payable
• Advanced Excel and/or Tableau skills (large data file manipulation, vlookup, pivot tables, etc)
• Bachelors degree in business, computer science and telecommunication and minimum 7 years prior relevant experience, or An Advanced Degree and minimum 5-6 years experience in telco industry and/or in the Telecom financials Management (TEM)