Sign upLog in

IT Operations Support Senior Associate

Epitec, Inc

Wayne, MI

Apply
JOB DETAILS
SALARY
$43–$45 Per Hour
SKILLS
Access Control, Android, Business Continuity Planning (BCP), Business Support, Capacity Analysis, Computer Hacking, Computer Maintenance, Data Recovery, Database Administration, Database Backup, Ecosystems, Equipment Maintenance/Repair, Establish Priorities, Firewalls, Hardware Virtualization, High School Diploma, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Intrusion Detection Systems, Knowledge Repositories, Linux Operating System, Management of Information Systems/Technology (MIS), Manufacturing, Manufacturing Operations, Metrics, Microsoft Windows Operating System, Network Administration/Management, Network Configuration Management, Network Routers, Network Switching, Network System Hardware, Operating Systems, Operational Support, Operations Control, Operations Management, Organizational Development/Management, Private Cloud, Production Support, QoS (Quality of Service), Scripting (Scripting Languages), Server Support, Service Level Agreement (SLA), Software Administration, Software Patches, Support Documentation, Systems Administration/Management, Systems Analysis, Systems Reliability, Technical Support, Telecommunications, Testability, Trend Analysis, VPN (Virtual Private Network), Wireless Communications, iOS
LOCATION
Wayne, MI
POSTED
1 day ago
 
Position Title: IT Operations Support Senior Associate
Location: Wayne, MI

Contract: Ongoing

Pay Range: 43-45/HR		 
Position Description:
Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems. Key Responsibilities 1. Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms. 2. Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,. 3. Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks. 4. Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats. 5. Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems . 6. Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary. 7. Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements. 8. Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications. 9. Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository 10. Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
Skills Required:
IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support
Skills Preferred:
N/A
Experience Required:
Senior Associate Exp: 3 to 5 years experience in relevant field
Experience Preferred:
0
Education Required:
High School Diploma / GED
Education Preferred:
Bachelor's Degree
 
Additional Information:
• Support a multi-shift operation in a manufacturing plant. o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary. • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. • Interface with corporate IT and business owners to prioritize improvement efforts. • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. • Focus on the integration / long term maintenance of applications and hardware. • Assist site IT manager with managing assignments and workload. • Develop, maintain, and share, accurate support documentation. • Support of local network equipment in a Cisco based environment. • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
#INDOEM
#LI-BH1

About the Company

E

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/