Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Title: IT Operations Specialist
Duration: 06 months Contract
Location: Remote (Consultant based in Eastern time Preferred)
Pay Rate: $ 30.00 - $ 35.00/hr on W2 (Without Benefits)
Shift: Standard Business Hours
Position Summary
• Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testings.
• Designs and documents existing and changed IT operational processes.
Responsibilities
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing).
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs).
• Follow-up on system failures.
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation).
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers).
• Participation in IT projects/initiatives (especially in the SAP area).
Qualifications
Experience:
• 2+ years of relevant experience or Master Entry.
• Typically these functions require 2 to 5 years of relevant experience in their field of work and qualification.
Skills:
• Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
• May improve processes, business methods or technical components.
Competencies
Methodological Competence:
• Extensive knowledge of IT technologies/applications and processes for analysis, design, implement, and optimize.
• Project management and coordination: methodically lead/coordinate projects.
• Consulting expertise in change processes.
• Structured, systematic, goal-oriented, and independent work.
Technical Expertise:
• Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan).
• Comprehensive process understanding.
• Quick comprehension and analytical skills.
Social Skills:
• Goal-oriented and effective work in internal and cross-departmental teams.
• Customer-oriented approach with internal and external partners.
• Coordination of employees at the IT service provider (LogSol, Schenker).
• Communication and teamwork skills.
• Drive and perseverance.
• Personal responsibility and decisiveness.
Language Skills:
• English.
Key Responsibilities
• "Experienced Professional" position.
• Expected to contribute to and deliver business processes or detailed technology solutions in a self-managed and target-oriented manner, and thus contributes to team results.
• Positions focus on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• May provide functional advice to and integrate services of operational staff or semi-professional colleagues.
Why Work With Us?
At Net2Source, we believe people are our greatest strength. We are committed to helping professionals grow their careers by connecting them with industry-leading organizations, innovative projects, and meaningful opportunities. Join a company that values excellence, collaboration, diversity, and continuous learning while providing the support needed to achieve your professional goals.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
Awards & Recognition
• Fastest Growing Staffing Firm by Staffing Industry Analysts (SIA)
• Largest Staffing Firms in the United States by SIA
• INC 5000 Fastest Growing Private Companies in America
• Client Technology Fast 500™
• ClearlyRated Best of Staffing® Client and Talent Awards