IT Operations Manager
Responsibilities
· Functional Management over IT Infrastructure and Operations by driving, managing, and advancing the Company’s business through our Technology & Tools and being responsible for all Company IT asset management
· Company’s primary point of contact for technical solutions for business processes.
· Key member of the Ops team Representing IT Operations relating to Project planning, Equipment procurement, and life cycle management
· Identify the appropriate company strategy for surge projects and manage Windows PC’s / equipment deployment at scale, by partnering with managed service providers and internal resource(s) for high volume set ups and ongoing administration.
· Work with managed service provider(s) and implement / execute appropriate deployment actions. Background in automation and provisioning preferred.
· Act as Systems Administration: Administer Microsoft 365. Knowledge of Entra, Exchange, SharePoint.
· Provide Desktop Help Desk Support: Trouble shoot and triage issues before forwarding on to third party help desk.
· Use Remote Monitoring and Management tools to maintain devices in a hybrid work environment.
· Be responsible for creating and addressing disaster recovery and business continuity with respect to IT security, process improvement and change control.
· Management of Data Centers, Cloud Operations, and 3rd party support teams.
· Manage IT Infrastructure Operations to ensure that business processes are streamlined and optimized for value.
· Implement, manage, and monitor IT infrastructure as compliant with high security standards.
· Partner with our data function to provide the effective monitoring, alerting processes and tools to deliver on business results while continuing to drive the execution of IT operations
· Monitor all critical production processes and technologies that have high visibility and impact on business operations.
· Proactively surface unplanned mission critical issues that impact the time and accuracy parameters of all service offerings.
· Maintain business continuity plans and institutionalize best support practices and policies such as ITIL.
· Investigates operational requirements and problems, seeking effective business solutions through improvements.
· Evaluate, monitor, and align operational performance against KPIs and business goals.
· Other duties as assigned.
Qualifications
· Some knowledge of PowerShell preferred.
· BS/MS in Computer Science or related field.
· 5+ years IS operation and production support /consulting experience with distributed 24x7 applications.
· Experience overseeing multiple simultaneous high-priority, business-critical projects; strong project management skills.
· Prior experience managing IT operations with similar size and scale across various domains in a hybrid environment.
· Proven experience in managing all aspects of IT operations, incident response, system maintenance and operational availability experience, vendor relationship, coordination across various support towers including help desk, desk side support, infrastructure mgmt., contract negotiations, vendor performance management, transition management, knowledge management, metrics, SLA definition and ongoing measurements.
Drive Technology Excellence Across a Growing Organization
We are seeking an experienced and forward-thinking IT Operations Manager to lead and evolve our technology infrastructure, business systems, and operational support functions. This is a high-impact leadership role for someone who thrives at the intersection of technology, business operations, and strategic execution.
As a key member of the Operations team, you will own the performance, security, scalability, and reliability of our IT environment while helping shape the technology roadmap that enables business growth. You'll partner closely with leadership, vendors, and internal stakeholders to deliver exceptional user experiences, modernize processes, and ensure operational excellence across a hybrid workforce.
What You'll Do
Lead IT Operations & Infrastructure
Own the day-to-day management and strategic direction of IT infrastructure, operations, and end-user technology services.
Serve as the primary technology partner to the business, identifying and implementing solutions that improve productivity, efficiency, and scalability.
Oversee the lifecycle management of all company technology assets, including procurement, deployment, maintenance, and retirement.
Develop and execute IT operational strategies that align with company objectives and future growth.
Modernize & Scale Technology Operations
Lead large-scale device deployment initiatives and workforce onboarding efforts in partnership with managed service providers and internal teams.
Drive automation, provisioning, and process improvements to increase efficiency and reduce operational overhead.
Manage hybrid workplace technology environments using modern endpoint management and remote monitoring tools.
Evaluate emerging technologies and recommend improvements that strengthen operational performance and user experience.
Own Core Systems & Security
Administer and optimize Microsoft 365 technologies, including Entra ID, Exchange Online, SharePoint, and related services.
Partner with security and business leaders to maintain a secure, compliant, and resilient technology environment.
Develop, maintain, and continuously improve disaster recovery, business continuity, change management, and IT governance practices.
Ensure infrastructure and operations meet high standards for security, availability, and performance.
Manage Vendors & Service Delivery
Lead relationships with managed service providers, infrastructure partners, cloud vendors, and third-party support teams.
Establish and monitor service levels, operational metrics, and performance expectations.
Drive accountability across internal and external teams to ensure reliable service delivery and rapid issue resolution.
Manage vendor contracts, renewals, and technology investments to maximize value.
Drive Operational Excellence
Monitor critical business systems and production environments to ensure availability and performance.
Implement proactive monitoring, alerting, and incident response processes that minimize business disruption.
Analyze operational performance data and KPIs to identify opportunities for improvement.
Champion ITIL-aligned best practices and continuous improvement initiatives across the organization.
The Midtown Group is a certified small, woman-owned business that provides temporary staffing and professional services across 17 states. Over the past 29 years, Midtown has evolved from a staffing firm to an elite organization capable of providing full service solutions. We pride ourselves on meeting and exceeding the needs of our clients and candidates in an ever-changing market. Currently, we manage more than 500 candidates and more than 76 clients across the nation. Midtown currently has offices in Washington, DC and California. We offer clients agile and responsive staffing solutions with contract support personnel ready to start immediately. Bullhorn, our robust and customized candidate database, has qualified candidates fitting any profile needed for our team to easily source top talent. We pride ourselves on the “Love What You Do” experience. Because our success hinges on the success of our candidates, we are dedicated to finding people who are passionate about what they do.
Highlights of our services include: - Response time as low as 30 minutes to confirm receipt of job orders - Our coordinators answer our phones live—no waiting for menus or voicemails during business hours - Clients verify that we get the right candidates who fit- 95% of candidates retained through project completion - 24x7 access to Account Executives. Midtown’s recruiters have an average of 8.5 years in the staffing industry and an average of 5 years working at Midtown. We are proud of our high retention rate and work hard to keep our employees motivated and satisfied by offering incentive programs and company culture-focused programming. We are recognized as one of the best staffing firms in DC, as well as a perennial winner of the “Best Places to Work” award by the Washingtonian and the Washington Business Journal. In addition, Inc. Magazine considers Midtown to be one of the 5,000 fastest growing companies in the U.S.