$160,001–$200,000 Per Year
Amazon Web Services (AWS), CISSP - Certified Information Systems Security Professional, Change Control, Cloud Computing, Communication Skills, Computer Science, Configuration Management, Continuous Deployment/Delivery, Continuous Improvement, Cross-Functional, Customer Support/Service, Database Administration, Defense Information Systems Agency (DISA), DevOps, DoD Directive 8140, DoD Directive 8570, DoD Information Assurance - IA, Emerging Technology, Employee Relations, Enterprise Architecture, FISMA - Federal Information Security Management Act, Healthcare, Hybrid Cloud, IAT - Information Assurance Technical, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Information Technology & Information Systems, Internet Security, Investment Management, Leadership, Machine Tool, Maintain Compliance, Maintenance Services, Microsoft Windows Azure, NORAD - North American Aerospace Defense Command, Network Administration/Management, Network Architecture/Engineering, Network Operations Center, OEM (Original Equipment Manufacturer), Operational Audit, Operational Strategy, Operations Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Control Engineering, Professional Services, Project Management Professional (PMP), Project Tracking, Relationship Management, Reporting Dashboards, Root Cause Analysis, Security Compliance, Sensitive Compartmented Information (SCI), Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Patches, Systems Administration/Management, Team Lead/Manager, Technical Support, Top Secret Clearance, Trend Analysis, U.S. National Institute of Standards and Technology (NIST), United States Department of Defense (DoD), Vulnerability Scanners, Work From Home
IT Operations Manager
Job ID: 2614135
Location: Colorado Springs, CO, United States
Date Posted: Jul 1, 2026
Category: Engineering and Sciences
Subcategory: Ops Res Analyst
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: On-Site
Benefits: Click here
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Job Description
Description
SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT Service Management (ITSM) for a critical NORAD/NORTHCOM mission. The ideal candidate will be responsible for managing large-scale IT operations activities to ensure the availability, reliability, scalability, and security of systems supporting mission-critical environments. This individual will oversee the planning, integration, and execution of enterprise IT services, ensuring full compliance with DoD policies, procedures, and standards.
The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role requires a strong background in ITSM, enterprise Operations and Maintenance, and DoD operational requirements, with proven leadership experience managing geographically dispersed teams in a high-stakes environment.
Key Responsibilities
Strategic Leadership & Operational Management:
- Operational Governance: Direct day-to-day operations of the command's IT infrastructure, leveraging the NOC to monitor system health, service availability, and real-time performance.
- Portfolio & Project Oversight: Support strategic IT initiatives and formally funded projects, ensuring continuous service delivery in alignment with Steering Group priorities.
- Lifecycle Process Control: Enforce standardized ITSM and Service Request Fulfillment (SRF) processes governed by Tactics, Techniques, and Procedures (TTPs) using ServiceNow/Ivanti.
- Asset & Config Control: Oversee Change and Configuration Management processes to maintain an accurate service catalog, configuration items (CIs), and rapid-provisioning hardware/software "benchstock."
- Continual Improvement: Evaluate system performance trends and root-cause analysis (RCA) data to implement pro-active operational upgrades and secure deployment workflows.
Team Leadership & Performance Management:
- Tiered Support Oversight: Lead cross-functional teams spanning Tier 1 (Client Services Technicians) through Tier 2/3 and OEM vendor support.
- Performance Metrics: Establish and manage KPIs, CSAT goals, and enterprise dashboards (e.g., Xtraction) to evaluate system efficiency and compliance.
- Escalation & Communication: Implement graduated notification ladders (50%/75%/90% thresholds) to prevent SLA breaches and provide direct operational updates to command leadership.
Compliance, Risk, & Incident Response:
- Cybersecurity & IA Alignment: Ensure operational compliance with DoD IA, FedRAMP, NIST RMF, DISA STIGs, and CTO directives.
- Security Integration: Coordinate vulnerability scanning, threat monitoring, and rapid patching cycles to maintain a robust defensive security posture.
- Incident Lifecycle Management: Direct the full incident response lifecycle from detection through resolution, utilizing Stratusphere for proactive performance warning and routing production changes through the CAB.
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience
Required Skills & Qualifications
Experience & Education:
Minimum Experience: 14+ years of overall IT experience, including:
6+ years of experience as an IT Operations Manager in a comparable DoD/Federal environment.
5+ years of experience leading geographically dispersed technical teams.
3+ years of hands-on experience with DoD Information Assurance (IA) policy.
Education: Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred).
Required Certifications:
- DoD 8570: Active IAT Level III certification (e.g., CISSP, CASP+, or equivalent).
- ITSM: ITIL v4 Foundation or Practitioner Certification.
Preferred Skills & Qualifications
- DoD 8140.03 Advanced Certifications: Advanced-level matrix qualifications for Database Administrator (421), Network Operations Specialist (441), System Administrator (451), or IT Investment/Portfolio Manager (804).
- Management & Cloud: PMP certification; AWS, Azure, or Google Cloud certifications.
- Environment Expertise: Experience in cloud/hybrid environments, DevOps/DevSecOps practices, and familiarity with Joint Information Environment (JIE) or ESMF.
Skills and Competencies
- Infrastructure Management: Deep expertise in enterprise network architectures, data center operations, and cloud environments.
- DoD Frameworks: Proficient with eMASS, RMF, FISMA, and DISA security compliance policies.
- Tooling Command: Expert knowledge of ITSM enterprise tools (ServiceNow, Ivanti, Xtraction, Stratusphere).
- Stakeholder Collaboration: Highly developed communication skills to manage relationships between technical staff, leadership, and third-party OEMs.
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.