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IT Operations Engineer - Digital Workplace (Boston, MA, USA)
Boston
Full-time
Permanent employee
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About tonies:
This is a hybrid role to be based in Boston, MA. Candidates must be able to commute to our Boston office ~3 days per week.
tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.
Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we're shaping the future of play, learning, and imagination.
You as part of tonies:
We are looking for an experienced IT Operations Engineer to serve as the primary IT presence for our Boston office and support employees across the US.
In this role, you will be part of the global Digital Workplace & End User Technologies team, working closely with colleagues across Europe while providing hands-on support locally in the US.
You will help ensure that employees have a reliable, secure, and seamless technology experience by supporting our cloud-first workplace environment, modern endpoint management, and SaaS collaboration tools.
This role requires a capable IT generalist who can independently handle day-to-day IT operations and complex troubleshooting while operating within the standards and processes defined by the global IT team.
Your tasks and responsibilities will include:
End-User Support & Office IT
Provide comprehensive end-user and on-site IT support for all US employees (Boston and remote), covering hardware, operating systems (macOS/Windows), SaaS applications, and office equipment (network, meeting rooms).
Manage the IT aspects of the employee lifecycle, ensuring smooth onboarding and offboarding processes.
Endpoint & Digital Workplace Management
Manage the full lifecycle of company endpoints by deploying, configuring, maintaining, and troubleshooting devices using MDM platforms (Kandji, Intune).
Ensure security, compliance, and patch management across all company devices.
Manage and support core digital workplace platforms including Google Workspace, Slack, Microsoft 365, identity and access management tools, and SaaS integrations.
IT Service Delivery & Operations
Manage and resolve IT support requests and participate in global incident response using the Jira IT service management platform.
Maintain accurate asset inventory and contribute to the internal knowledge base and operational documentation.
Global Collaboration & Continuous Improvement
What we are looking for:
Proactive, hands-on mindset with strong ownership and accountability - comfortable identifying issues, taking initiative, and driving solutions through to completion.
Proven experience in IT Operations, IT Support, or Digital Workplace engineering within cloud-first environments.
Hands-on experience with modern endpoint management platforms such as Kandji, Intune, or Jamf.
Experience supporting employees in a regional office within a global company.
Experience administering Google Workspace and/or Microsoft 365 environments.
Familiarity with identity and access management concepts (SSO, IdP, provisioning).
Understanding of networking fundamentals and endpoint security practices.
Experience working with ITSM tools and structured support processes.
Clear communication and a service-oriented mindset.
Ability to manage priorities and resolve issues independently while collaborating with a global team.
Good to know:
What Success Looks Like
Employees in the Boston office and across the US receive reliable and responsive IT support.
Workplace technology operates smoothly with minimal disruption.
The US region remains aligned with global IT standards and tooling.
Operational processes and documentation continue to improve.
Employees have a consistent and efficient digital workplace experience.
Additional Information
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