IT Operations Analyst

General Purpose:

The IT Operations Analyst is a dual-discipline function within the IT Business Management Office, designed to bring analytical rigor to both business operations and IT financial management. This role sits at the intersection of how IT runs and how IT spends, ensuring that the data, metrics, and financial intelligence needed to lead the IT organization are consistently produced, interpreted, and acted upon. The IT Operations Analyst drives data-driven insights and analysis that directly inform operational decision-making across IT operations and financial management.

Direct Reports: No

Essential Duties and Responsibilities:

• Drive the maturity of IT's operations by identifying, investigating, and addressing IT operational bottlenecks and inefficiencies.
• Guide IT leadership and IT PMO on executing systems changes and process improvements that drive IT toward being a strategic business partner, reduce manual effort, enable scalability, and strengthen IT workflows and spending.
• Develop and nurture the evolution of IT's financial operations and intelligence through implementation of policies and processes.
• Manage finance operational lifecycles for IT expenses, reporting, and the IT renewal calendar.
• Lead IT leadership through upcoming renewals, armed with contract value, purpose of vendor/service, and a recommended action (renew, renegotiate, evaluate alternatives, or eliminate) through ownership of the renewal calendar.
• Ensure all commitments and actuals are current, accurately categorized, and reconciled against the IT budget and advise leadership on how spending compares to budget to proactively surface imbalances.
• Address asset underutilization, ensure asset/license utilization and headcount are known, and account for impacts to budget.
• Oversee PO lifecycle from initiation through approval and payment confirmation, communicating with all relevant stakeholders throughout the process and maintaining understanding of contract terms.
• Provide operational and financial guidance that materially influences IT leadership decisions regarding vendor investments, technology lifecycle planning, operational prioritization, and budget allocation.
• Analyze IT operational and financial performance trends and develop strategic recommendations for IT leadership regarding budget optimization, vendor rationalization, operational scalability, and resource allocation.
• Conduct ad-hoc investigation and business case modeling to inform leadership on financial performance and advise on sound decision-making.
• Identify spending variances, covering actuals versus budget; perform and communicate root-cause analysis along with mitigation and next-step recommendations to leadership.

Other Responsibilities:

• Manage IT vendor inquiries and correspondence related to active contracts and renewals.
• Address ad-hoc requests from IT leadership related to operational data, spend analysis, or process documentation.
• Take ownership of sectors of IT planning cycles, including annual budgeting and mid-year forecast activities ensuring alignment with the Director of IT BMO.
• Deliver monthly IT spending reports and Quarterly Business Reports (developed in collaboration with FP&A).
• Oversee governance and controls associated with IT procurement and contract administration processes through ownership of the vendor and contract database as well as the document lifecycle trail.

Required Qualifications:

• 5+ years of experience in IT operations, business operations, or financial analysis, with demonstrated ability to exercise independent judgment in ambiguous or complex situations.
• Proven experience advising on financial or operational decisions, including developing recommendations that materially influence resource allocation, vendor strategy, or budget outcomes.
• Experience independently analyzing financial or operational data to identify trends, variances, and risks to translating findings into actionable guidance for senior stakeholders.
• Demonstrated ability to manage competing priorities and multi-stakeholder processes with minimal supervision, making sound decisions on prioritization and escalation.
• Experience owning a financial or operational function end-to-end, including cross-functional coordination and accountability for outcomes.
• Strong written and verbal communication skills, with experience presenting analysis and recommendations to leadership audiences.

Other Qualifications:

• Experience in an IT, technology, or SaaS operating environment.
• Experience with ITSM process operations: incident management, change management, or problem management.
• Knowledge of or active interest in ITIL, Gartner I&O Maturity Model, or Technology Business Management (TBM) frameworks.
• Experience supporting or building QBR or MBR financial and operational packages.
• Experience with IT cost structures: licensing, infrastructure spend, hardware refresh, OpEx vs. CapEx.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

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Req: #26-0070