Hi,
I hope you are doing well.
We have an urgent below position .If you are interested, please share your updated resume with the rate expectation.
Role: IT Operation Lead
Location: Boston, MA - Onsite
Visa Status: GC/USC and GCEAD/E3/TN with pp no.
Job description:
I&O High Level Job Role Description
I&O is the E2E IT Lead or IT Operation Lead at site providing end-to-end oversight and direction of day-to-day IT activities/operations at a customer site, including all changes that occur to the site IT environments
Any management decision to be taken will be submitted to DWFS Leader regarding daily operations.
Any decision, governance or stewardship will remain with Customer.
Any IT Projects coming at site are managed by Customer Site Leader. I&O can be a resource if needed through SH&E if small request/need. If the need is bigger, we may consider for a SOW.
Competence for the I&O Lead Role:
Minimum 5 Years of Experience in IT Operations and Leadership
Good understanding of support processes and ability to manage and develop a team
Experience in managing a team of Field Support engineers, IT Support engineers
Experience in Vendor service management
Excellent communication and co-operation skills
Proactive and independent ways of working
Fluent oral and written in English. Local language is nice to have
ITIL knowledge and certificates are considered an advantage
Good interpersonal skills and customer-oriented mindset
Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers
Should be able to work on Microsoft Office tools
Roles & Responsibilities:
Provide IT operational expertise leveraging
global industry standards (e.g.: ITIL) and
ensuring Customer’s global standard are followed
Monitors service delivery performance and compliance with high focus on Employee Experience
Has a deep understanding of:
The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
The Services: Who deliver What, Key Contacts
The Employees: Type, Needs and Challenges
Able to execute changes/IMACs, upon approved requests
Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
Potential Candidate should have
Culture of “E2E Accountability” and “E2E mindset” through:
Putting End users and Sites first
“Boundary-free services” and strong collaboration with other suppliers
One motto
o Only Site and Employee Experience matters
Act First mentality
Proactive vs. reactive, whenever it is possible
Walk the Floor
Volume Metric: Tier (BCP Tiering driven by critical infrastructure)
Scope/Sites: General Offices & Innovation Centers
All Activities below - Daily (year-round)
Purpose: Provide end-to-end oversight and direction of day-to-day IT activities at a customer site, including all changes that occur to the site IT environments as well as to encourage communication between Internal Resources, External Suppliers and leadership. It includes the following activities:
NOTE: For Plants, IT Infrastructure Operations are executed by site E2E (End to End) operations leaders.
Aligning the delivery of IT activities (particularly Service Delivery Processes) at an individual site including acting as the primary point of contact for customers and Suppliers.
Oversee execution of all change performed by Suppliers at the site including validating Supplier performing the change has completed testing and change was properly implemented
Overseeing projects at the site to ensure Suppliers are executing change in a coordinated manner consistent with the approved project plans
Obtaining or developing and continuing to maintain site specific IT information and making available to others information about the site including network diagrams, inventories, CMDB information, etc.
Oversee the restoration of services during a major IT Incident affecting the site in coordination with the Process owner(s) of Incident Management and Incident Management Execution
Engage with leadership at the site on major IT Incident or project activities and ensure regular communication is maintained with leadership at the site
Coordinate site downtime with leadership and other Suppliers/Third Party Partners.
Conduct regular, thorough inspections of the IT environment at the site, take proactive action as appropriate to reduce site downtime and/or improve site performance and make recommendations to leadership that reduce the risk of site downtime or improve site productivity
Support the leadership in performing IT Continuity Planning and Local Site Assessment requirements based on the site’s BCP tier.
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Thanks & Regards,
Anil Kumar
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Direct No: 302-286-9932 Ext: 133
Email: anil.kumar@raasinfotek.com