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IT - Network Technician - Advanced

Syntricate Technologies

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Ansible, Cisco Network Systems, Computer Maintenance, Computer Systems, Customer Support/Service, DNS (Domain Name System), Documentation, Documentation Review, IP (Internet Protocol), IT Service Management (ITSM), Knowledge Base, Leadership, Leading Edge Technology, Mainframe Computer, Network Administration/Management, Network Configuration Management, Network Support, Network Switching, Network Systems, Python Programming/Scripting Language, Record Keeping, Server Programming/Applications, Server Side Internet Programming, ServiceNow, Splunk, Systems Administration/Management, Systems Maintenance, Technical Writing, Telecommunications, Writing Skills
LOCATION
SC
POSTED
30+ days ago
• Monitors dep network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center. • Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements. • Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches. • Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas. Required Skills: • 5+ years IP Network Troubleshooting • 3+ years DNS configuration • 3+ years Understanding of monitoring tools (Splunk, SolarWinds) • 2+ years ServiceNow ITSM Tool • 2+ years Server Batch Scripting • 2+ years Cisco Network Tools (ISE, Catalyst) • 2+ years Technical writing experience Preferred Skills: • Understanding of Mainframe batch processing • Python Scripting • Ansible knowledge • Leadership skills • Strong customer service • Self-management

About the Company

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Syntricate Technologies