As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Position Purpose Summary:
The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to the networks infrastructure. This position is part of the Information Technology Systems department, Network infrastructure group. This person will interface with internal and external personnel of varying degrees of technical proficiencies to design, maintain and troubleshoot the PCA network infrastructure.
Dimensions:
This position configures, deploys, patches, and upgrades switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods. This position performs troubleshooting of all network infrastructure systems. This position designs network infrastructure environments both LAN and WAN. This position performs the physical installation of equipment in a manufacturing environment. Additionally, this position will travel and manage assigned projects as needed by the IT department.
Principal Accountabilities:
As a member of the ITS Department, ITS - Network Infrastructure is responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers.
As a member of the ITS Department and the PCA Team as a whole, ITS - Network Infrastructure is expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.
ITS - The Network Infrastructure group is responsible for the design, configuration, maintenance and troubleshooting of the PCA network and the various equipment and cabling that it consists of.
ITS - The Network Infrastructure group is responsible for providing in person and remote support of other team members, support engineers and end users.
ITS - The Network Infrastructure group is responsible for performing the physical installation of all switches, routers, firewalls, wireless access points and other various equipment.
ITS - The Network Infrastructure group is responsible the safety of themselves and their coworkers while operating in our manufacturing environments and is expected to follow ALL safety precautions prescribed by the manufacturing facility.
Decision Making:
This position requires being able to effectively think, troubleshoot and make correct decisions that affect the business and manufacturing networks even when under intense pressure.
Interactions with Customers and Contacts:
This position has direct verbal and written contact with plant managers and other corporate managers. This position has verbal and written contact with all PCA users in response to Remedy tickets and/or a variety of other issues. This position also includes verbal and/or written communication with all ITS department personnel. This position may also have written/verbal communication with customers/vendors.
Requirements:
Bachelor of Science, Information Technology Systems.
A minimum of 6 years previous work experience in related ITS area.
Expert understanding of all layers of the OSI model.
Proficient in the configuration and installation of Layer 2 / 3 switches and routers.
Advanced understanding of and experience with VLAN design and configuration.
Strong Packet capture analysis skills.
Experience investigating and resolving help desk service requests and use of help desk software.
Strong understanding of and experience with configuring IP, OSPF, BGP, VRRP, SLPP, HSRP on Avaya and Cisco switches and routers.
Experience with Avaya ERS and VSP switches.
Experience with network cabling and an understanding of basic ethernet cabling requirements.
Expert understanding of and experience with configuring and troubleshooting Enterprise class wireless networks. (Aerohive and Cisco)
Must be proficient in current Windows Operating Systems. Desktop and server.
Proficient in use of Linux.
Must have strong organizational skills to handle numerous details, deadlines, and requests.
Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
Must thrive under pressure and maintain composure when troubleshooting even the most critical system failures.
Must be able to evaluate and prioritize tasks for efficiency and completeness.
Excellent verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
Able to work overtime as needed.
Certificates - ACSS/CCIE/WCNA
Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
Must be able to complete all tasks associated with the installation/removal of networking equipment on a shop floor environment where equipment may be mounted in places only accessible by ladder.
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COMPENSATION AND BENEFITS
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.
At PCA, we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
So a partnership with PCA isn’t just about buying boxes. It’s about building a relationship with a knowledgeable, trusted, committed source; adding value to your business; and actively contributing to your success in the marketplace.
Whether you are looking for conventional shipping containers, custom-printed corrugated boxes, custom packaging or eye-catching retail visual displays, PCA is here to deliver the right packaging solution on time and on budget.
At PCA, our people are as sharp at posing questions as they are at providing answers. With good reason… We realize that the key to offering responsive customer service is never taking our customers for granted. That’s why at the same time you’re learning about our products and how we do business, we’re learning about yours.
So don’t be surprised if PCA people collaborate more than you’re used to, or engage you in conversations that go beyond flute profiles and stacking strength. For PCA people, it’s all about understanding customer service — doing our very best to give you the ideas and products that support your needs.