IT Network Administrator

Job Number: 483

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: ADM

Salary: $29.82 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The IT Network Administrator is responsible for the day-to-day administration, maintenance, and operational reliability of PermiaCare's network infrastructure, including switches, firewalls, wireless access points, and related connectivity systems. This position serves as the primary technical resource for network performance, ISP coordination, and network-related incident resolution. The Network Administrator participates in shared IT support responsibilities and collaborates with team members on related infrastructure systems including VOIP, surveillance, and physical access control technologies.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: High School Diploma or GED. Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. Equivalent experience considered.

Experience Required: At least 3 years of networking experience, including hands-on experience with network stacks, PC hardware and software, and/or Microsoft Office. Experience in a healthcare or regulated environment preferred.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Relevant certifications such as Network , CCNA or equivalent experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer and maintain wired and wireless network infrastructure, including managed switches, firewalls, routers and access points.
• Configure and manage VLANs, firewall rules, VPN connectivity and wireless settings.
• Monitor network performance and availability; identify and resolve connectivity issues.
• Serve as primary point of contact for Internet Service Providers, coordinate outages, escalations, and service changes.
• Troubleshoot network-related incidents and perform root cause analysis.
• Maintain network documentation including diagrams, IP schemes, and configuration records.
• Implement approved security configurations for network devices.
• Maintain firmware updates and patching for network hardware.
• Participate in disaster recovery testing as it relates to network systems.
• Ensure network configurations align with internal security policies and HIPAA requirements.
• Assist with vulnerability remediation related to network devices.
• Monitor firewall logs and investigate suspicious network activity as directed.
• Support incident response efforts involving network infrastructure.
• Respond to user requests for PC hardware support through NinjaOne help desk in a timely manner. Repair and maintain equipment as needed. Make notes and updates within the system.
• Provide user support and training in Microsoft Office, Microsoft Windows email, and networking issues. Assist with the development and application of training materials.
• Carefully follow IS Department procedures on tracking of PermiaCare technology assets to assist the Accounting Department in reconciling fixed asset records.
• Meet unit performance measures or targets.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other IT staff as needed.
• Assist with configuration and troubleshooting of VOIP systems integrated into the network.
• Support IP-based surveillance and physical access control systems from a network connectivity standpoint.
• Collaborate with System Administrator regarding Azure and hybrid network connectivity.
• Install, configure and maintain all end user software on PCs, such as applications, anti-virus, mobile connectivity and encryption. Distribute appropriate documentation to users.
• Install, configure and maintain all VOIP technology peripheral devices. Train end users as necessary.
• Research technology solutions and products as requested by other IT Staff.
• Provide technical assistance and support to staff, clients and other stakeholders in network-related issues.
• Stay up to date with the latest network technologies.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Strong understanding of TCP/IP networking fundamentals.
• Ability to manage switches, VLAN configuration, and firewall rule management.
• Knowledge of VPN technologies and secure remote access.
• Familiarity with wireless network configuration and troubleshooting.
• Basic knowledge of Windows Server networking services (DNS, DHCP).
• Understanding of network security principles and firewall best practices.
• Familiarity with Azure networking concepts.
• Ability to use network monitoring tools and log analysis.
• Strong troubleshooting methodology and critical thinking skills
• Ability to diagnose multi-layer connectivity issues (hardware, configuration, ISP-related).
• Ability to prioritize incidents based on operational impact.
• Ability to work independently on assigned network tasks.
• Effective communication skills (technical and non-technical).
• Strong documentation skills, to include non-technical correspondence.
• Knowledge of network configuration and troubleshooting for end user devices (PCs, printers, switches, etc).
• Knowledge of Windows Server administration.
• Ability to solve PC hardware and software problems with minimum support.
• Ability to learn new technology, investigate and troubleshoot implementation, and facilitate communication within the team for cross training.
• Ability to conduct data research and produce accurate results with minimal supervision.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Trauma informed.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements
• Ability to work independently
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Moderate Lifting, 15-44 lbs
• Moderate Carrying, 15-44 lbs
• Straight Pulling
• Reaching above shoulder
• Simple grasping
• Walking
• Standing
• Sitting
• Climbing stairs
• Operating mechanical equipment
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Identify colors
• Depth perception needed
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

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