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IT MSP Level II/III Technician/Consultant

TeamLogic IT, Fort Lauderdale, FL

Fort Lauderdale, FL

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JOB DETAILS
SKILLS
Administrative Skills, Anti-Virus Software, Computer Science, Computer Servers, Consulting, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Diagnostics Solutions/Software, Ecosystems, English Language, Entrepreneurship, Establish Priorities, File and Print Sharing, Firewall Administration, Hardware Components, Hardware Installation, Hardware Repair, Health Insurance, Help Desk, Information Technology & Information Systems, Internet Portal, Internet Security, Interpersonal Skills, Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows 7, Multilingual, Multitasking, Network Administration/Management, Network Support, Network Switching, Operating Systems, Operational Support, Organizational Skills, Peripheral Hardware, Post-Sales, Pre-Sales, Preventative Maintenance, Printers, Problem Solving Skills, Safety Standards, Safety/Work Safety, Sales, Sales Management, Sales Support, Security Information and Event Management (SIEM), Servant leadership, Service Level Agreement (SLA), Software Configuration Management, Software Installation, Sophos Antivirus, Spanish Language, System Operations, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Presentation, Technical Support, Time Management, Training/Teaching, Viruses, Windows Server 2008 R2
LOCATION
Fort Lauderdale, FL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • Profit sharing

Benefits/Perks/Opportunities
  • Experience our People First Culture
  • Build a Rewarding Career
  • Enjoy the Best-in-Class Benefits such as 401(k), Profit Sharing, Stock Options, Health Insurance, Flexible Scheduling, Vehicle Leasing Support…etc.
  • Earn Competitive Compensation including the Opportunity to Grow and Develop your skillsets
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for TeamLogic IT Fort Lauderdale, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.


IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.


The Level II/III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.  The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player

IT Technician II/III Roles and Responsibilities:
  • A manager with a Servant Leadership mindset, a team member with a Can-Do attitude, a partner with an Entrepreneurial spirit, and a learner with a Growth mindset
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Some network and server solution design and architecture.
  • Other administrative and managerial tasks and activities deemed necessary to support the effective operations of the company. 
IT Technician II/III Requirements:
  • Helpdesk support and device management experience
  • Network support experience
  • Experience with PSA and RMM systems, such as Autotasks, NinjaOne…etc.
  • Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, Sophos…etc. 
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. 
  • Experience with O365 and the Microsoft ecosystem. 
  • College diploma or university degree in the field of Computer Science and/or 5-10+ years equivalent work experience.
  • [Preferred] English-Spanish Bilingual

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

About the Company

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TeamLogic IT, Fort Lauderdale, FL

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