IT Manager- Salesforce Administrator

Location: Columbus, OH 100% onsite Mon - Fri
Employment Type: 6 Months Contract to Hire
Industry: Legal / Professional Association
Department: Information Technology

About the Ohio State Bar Association

At the OSBA, our mission is to promote justice and advance the legal profession. We harness innovative technology to empower legal professionals across Ohio. From our Episerver DX-S CMS-based website to our cloud infrastructure across AWS, Azure, and VMware, we are dedicated to building agile, scalable, and forward-thinking IT solutions.

Position Summary

The IT Manager – Salesforce Administrator will lead the administration, customization, and strategic expansion of our Salesforce ecosystem. This individual will play a hands-on role in managing our Microsoft-based technology stack and be pivotal in shaping the IT strategy aligned with our mission and business goals. The ideal candidate is a Salesforce expert with experience supporting association management systems and driving digital transformation.

Key Responsibilities

• Serve as the lead Salesforce Administrator, handling configuration, automation, workflows, data integrity, and user support.

• Collaborate with business units to gather requirements and enhance CRM functionality and reporting.

• Architect and maintain cloud infrastructure using Microsoft Azure, Amazon AWS, and VMware ESXi.

• Partner with IT leadership to support the broader digital strategy, including association management and e-commerce platforms.

• Oversee middleware integration with SQL Server, C#, and third-party services.

• Provide leadership in agile methodology, software development lifecycle (SDLC), and business process improvement initiatives.

• Support and maintain the organization's website and learning portal built on Episerver DX-S Cloud CMS/Commerce (Microsoft Azure-hosted).

• Ensure security, compliance, and disaster recovery readiness across IT systems.

Qualifications

Required:

• 5+ years of hands-on experience administering Salesforce.

• Strong background in Microsoft technologies: Azure, SQL Server, and C#.

• Proven success in IT strategy, business process improvement, and cross-functional leadership.

• Experience in a hybrid on-prem/cloud environment (Azure, AWS, VMware).

• Middleware and API integration experience.

Preferred:

• Experience working in an association, legal, or nonprofit environment.

• Familiarity with association management systems (AMS) or platforms tailored for membership-based organizations.

• Background in supporting accounting or attorney-based associations.

• Knowledge of CMS platforms such as Episerver DX-S.

Skills & Competencies

• Technical leadership and project management

• Agile methodologies

• Executive communication

• Strategic IT planning

• Salesforce best practices & automation

• Full-stack architecture understanding

Why OSBA?

• Mission-driven organization with meaningful impact across Ohio's legal community.

• Modern, cloud-first infrastructure with emphasis on innovation.

• Collaborative, empowered culture with leadership support.

• Opportunity to shape enterprise technology strategy in a well-established organization.