IT Manager

IT Manager Job Description

IT Planning/Network Architecture

• Establish and review at least annually the companys IT environment/architecture and identify opportunities for hardware and software changes (products and/or configuration) to improve security, reliability, performance, accessibility or to lower costs.
• Stay abreast of IT and technology innovations and trends and make recommendations to ensure that the Company is employing a reasonable approach to its IT infrastructure under the current technology conditions and IT environment.
• Maintain and periodically update IT Network map.

Server Management and Maintenance

• Monitor servers and critical functions for security, performance, reliability, accessibility.
• Performance timely software maintenance and patching.
• Troubleshoot server performance issues and rectify on a timely basis.
• Develop, maintain, and execute a schedule for hardware and software maintenance, support, and end of life management

IT Security

• Continuously monitor IT security to maintain a high level of security.
• Develop and maintain response plans to potential IT breaches.
• Identify, recommend, and implement improvements to IT security.
• Develop and train staff on IT security protocols and best practices.

Property Support

• Assist hotel properties with becoming and maintaining PCI compliance.
• Assist property managers and brands in supporting the hotel IT environments through IT evaluations and recommendations for improvements.

IT Administration

• Support SOX program and testing related to IT.
• Plan, schedule, and perform periodic back-up and recovery testing.
• Develop, review annually, periodically test and maintain disaster recovery plans.
• Periodically report IT metrics such as help desk tickets, up-time.
• Accomplish financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.
• Develop specifications for hardware and software purchases.
• Maintenance relationships with key vendors such as Microsoft, Dell, Varonis, Fortinet, Allworx, etc. for the purchase and support of IT hardware and software.
• Maintain and periodically report an inventory of all users and IT assets.

Desktop support

• Provide desktop support for staff PCs, printers, copiers, software, and office applications.
• Provide training support for software (e.g. Outlook, MS Office) for staff.
• Develop, periodically review, maintain, and execute a schedule for managing desktop assets (warranty support, upgrades, and replacement).
• Manage user access (new hires, terminations, and changes) based on organization policies and requests.

Telecommunications Support

• Assist in the management and support of the phone system

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
• 8+ years of IT management or senior IT support experience
• Strong knowledge of network infrastructure, cybersecurity best practices, server and systems administration.
• Experience with compliance frameworks (e.g., PCI, SOX) preferred
• Experience with AI infrastructure strongly preferred

Core Competencies

• Excellent problem-solving, communication, and leadership skills
• Strategic thinking
• Technical expertise
• Risk management
• Organizational training and planning skills