About This Position

Job Description:

IT Manager

Purpose:

Under minimal direction, oversees and administers the daily operations and activities of corporate and enterprise Information Technology (IT) operation work groups. Participates in business case and proposal development to ensure integration between the project effort and other functional areas. Participates in strategic and long-term planning of corporate- and enterprise-level information systems and objectives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.

• Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.

• Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.

• Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.

• Research complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).

• Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.

• Develops and prepares management and productivity reports, studies, and analyses.

• Develops training programs and guides, and trains staff on work procedures and operating instructions.

• Ensures disaster recovery is in place for critical systems.

• Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of management and supervisory principles and practices.
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
• Knowledge of budget processes.
• Knowledge of project and resource management.
• Skill in organizing and assigning work effectively and efficiently.
• Skill in understanding the organization and operation of the City and departments, as necessary.
• Skill in operating computers and related software applications.
• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
• Skill in analyzing and solving complex problems for the enterprise department.
• Ability to develop, implement, and administer a budget.
• Ability to prepare budget requests and monitor expenditures for budgetary compliance.
• Ability to read and interpret standard accounting and financial reports.
• Ability to conduct research and analyze and interpret research findings.
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
• Ability to train, assign, and direct work activities.
• Ability to understand complex program structures and how they impact enterprise departments and the City.
• Ability in handling and resolving conflict and uncertain situations.
• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
• Ability to represent management and present program information.
• Ability to maintain effective and professional relationships.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
• Experience may substitute for education up to four (4) years.

Preferred Qualifications:

• Lead enterprise data center, compute, storage, backup, visualization and cloud infrastructure operations.
• Ensure high availability, performance, security, and reliability of critical infrastructure services.
• Develop infrastructure roadmaps, modernization strategies, and lifecycle replacement plans.
• Manage backup, recovery, disaster recovery, and business continuity programs.
• Direct infrastructure incident response, problem management, and root cause analysis activities.
• Manage team budgets, capital improvement projects, contracts, and vendor relationships.
• Ensure compliance with applicable cybersecurity, regulatory, audit, and operational standards.
• Partner with architecture, cybersecurity, network, application, and business teams to deliver enterprise technology solutions.
• Recruit, develop, and lead high-performing technical teams while fostering a culture of accountability, innovation, and continuous improvement.

Other:

• Ability to travel to more than one work location.

Notes to Candidate:

Under general direction, this position is responsible for strategic leadership, operational management, and continuous improvement of the organization's enterprise infrastructure platforms including data center operations, server & compute environments, storage systems, backup and recovery services, visualization platforms, and associated cloud infrastructures.

This position leads a team of technology professionals responsible for ensuring the availability, performance, security, resiliency, and scalability of critical enterprise systems that support business operations and customer services.

Work Location:

• Austin Energy SCC, 2500 Montopolis Dr., Austin, Texas 78741

Schedule:

• Monday - Friday, 8:00 a.m. - 5:00 p.m. activity - Flexible 40 Hour Work Week.

• Telework opportunities may be available after an initial training period.

• Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Salary:

$104,300.00 - $134,000.00 annually, depending on qualifications and experience.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Fair Labor Standards Act:

• This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

"A valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. is required for this position.”

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.