IT Manager - Aramark Sports & Entertainment - Kansas City District

Aramark

Kansas City, MO

JOB DETAILS
SKILLS
Business Operations, Business Skills, Business Solutions, Catering Services, Communication Skills, Customer Relations, Customer Support/Service, Digital Circuit Design, Documentation, Equal Employment Opportunity (EEO), Hospitality and Tourism, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Menu Management, Operational Strategy, Operations Guidelines, Point of Sale (POS) Systems, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Progress Reports, Project/Program Management, Quality System Requirements (QSR), Restaurant, Retail, Risk Management, Sales, Schedule Development, Security Compliance, ServiceNow, Software Administration, Source Code/Configuration Management (SCM), Sports, Systems Maintenance, Team Player, Technical Support, Time Management, Twitter, Vendor/Supplier Management, Willing to Travel, Writing Skills
LOCATION
Kansas City, MO
POSTED
24 days ago

Job Description

IT Manager - Sports + Entertainment oversees the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Manager, you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry. The IT manager will also be responsible for ensuring compliance with the overall business and Tech goals and initiatives as well as being a representative to the IT team for your location.

Job Responsibilities

  • Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements
  • Provides technical support of the application, interfaces, and any customizations
  • Monitors support issues, executes resolution plans, and reports progress to management
  • Manage vendors in the implementation and support of applications
  • Oversee seasonal opening and operational shutdowns as necessary
  • Provides excellent customer service, especially during event support
  • Proactively maintains systems and executes preventative maintenance plans
  • Monitors system status and reacts to issues as they arise
  • Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
  • Ensures that all documentation is proactively updated to reflect current systems and processes
  • Adhere to version control guidelines and ensure operational risk is minimized accordingly
  • Participate in technical and functional training classes as necessary or required

Qualifications

  • 2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
  • Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
  • Knowledgeable in compliance and information security
  • Process-oriented with project management skills
  • Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
  • Business acumen with the ability to understand business priorities, operations, and IT enablement potential
  • Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
  • Knowledge of point-of-sale systems - Micros, Shift4 Venue, Clover Sport (Bypass), Tapin2, Mashgin, and Zippin
  • Familiar with ServiceNow platform for Incident and Request management
  • Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
  • Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
  • Associate or Bachelor's degree with a concentration in IT or related discipline, or equivalent training

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/