IT Manager and Administrator

IT Manager and Administrator 

The IT Manager and Administrator is responsible for driving execution across IT operations with a focus on transformation, system stability, and secure access. This is a hands-on role operating across identity, endpoint management, and Microsoft 365 while leading day-to-day IT support (Help Desk). The role partners with IT leadership to simplify the environment, improve reliability, and implement scalable, cloud-first solutions. Success is measured by reduced operational complexity, improved system performance, and stronger control over access, devices, and processes.

Core Responsibilities

Systems & Environment Management

•         Operate and improve Microsoft 365, Entra ID, and Intune environments

•         Identify and resolve inconsistencies across identity, access, and device configurations

•         Lead cleanup of legacy configurations, unused groups, and stale accounts

•         Resolve complex issues escalated from support teams

Identity & Access Management

•         Support transition from hybrid Active Directory to Entra ID

•         Implement and maintain RBAC and dynamic group structures

•         Support enforcement of MFA and Conditional Access policies

•         Ensure accurate and timely provisioning and deprovisioning of access

•         Support periodic access reviews and permission cleanup

Provisioning & Lifecycle Management

•         Improve onboarding, offboarding, and role change processes

•         Reduce manual provisioning through automation

•         Align HR systems, identity platforms, and downstream applications

•         Maintain consistent and timely removal of access

Endpoint & Device Management

•         Manage endpoint environment using Intune

•         Support device lifecycle including provisioning, compliance, and retirement

•         Maintain device standards for patching, encryption, and endpoint protection

•         Support standardized deployment processes such as Autopilot

IT Support Operations

•         Oversee IT support operations and ensure timely resolution of issues

•         Act as escalation point for complex or high-impact issues

•         Improve service desk effectiveness through root cause resolution

•         Ensure consistent use of intake and ticketing processes

•         Manage remote and in-house Help Desk associates

Process Improvement & Automation

•         Identify and implement workflow improvements to reduce manual effort

•         Implement automation using Microsoft 365 tools and scripting

•         Establish repeatable, scalable processes across IT operations

Success Metrics

•         Reduced ticket volume and repeat issues

•         Faster, more consistent onboarding and offboarding

•         Reduction in manual provisioning

•         Increased automation adoption

•         Improved system reliability

•         Improved access and device compliance

Scale & Expectations

•         Operate in a multi-system environment supporting a distributed workforce across corporate and field locations

•         Manage environments with hundreds to thousands of users, devices, and access relationships

•         Execute transformation efforts in parallel with day-to-day operations without service disruption

•         Drive measurable improvements within the first 90 days, including cleanup, access control, and operational stability

•         Partner cross-functionally with security, HR, and business teams to align systems and processes

Required Experience & Skills

Technical

•         Hands-on experience with Microsoft 365, Entra ID, Intune, and SharePoint

•         Experience supporting or migrating hybrid Active Directory environments

•         Understanding of identity and access management concepts (RBAC, authentication, provisioning)

•         Familiarity with MFA, Conditional Access, and device compliance

•         Experience with endpoint management and lifecycle processes

•         Experience with automation tools such as Power Automate or scripting

Operational

•         Experience in IT operations or support environments

•         Ability to manage and improve service desk processes

•         Strong troubleshooting skills across systems, devices, and users

Working Style

•         Hands-on and execution-focused

•         Strong problem-solving capability

•         Able to manage competing priorities

•         Focused on simplification and operational efficiency

Preferred Experience

•         Experience transitioning to cloud-based identity (Entra ID)

•         Experience implementing automation in access or provisioning workflows

•         Experience improving IT operations in a growing organization

•         Exposure to security or compliance-driven environments

Environment:

·         Exposure to a typical office environment

Physical Requirements:

·         Avenue5 will make reasonable accommodations to enable individuals with disabilities to

·         perform essential functions. These functions include, but are not limited to:

·         Ability to lift, push, and pull up to 25 pounds

·         Hearing and visual ability to observe and detect signs of an emergency are required

·         Ability to remain stationary, move around, reach, and position oneself as needed for

·         extended periods

·         Ability to communicate and express or exchange ideas with others, as well as those

·         activities in which they must convey detailed or important instructions to other works

·         accurately, loudly, or quickly

·         Ability to perceive the nature of sounds at normal speaking levels, including the ability

·         to receive detailed information through oral communication, and to make the

·         discrimination in sound

·         Visual requirements, including color, depth perception, and field vision

·         Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

·         Ability to tolerate stressful situations

·         Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.