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IT - Lead Consultant | Communication | IVR/CCT

Cloudspace LLC

Charlotte, NC(remote)

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JOB DETAILS
SKILLS
AWS Lambda, Artificial Intelligence (AI), Call Centers, Change Management, Cloud Computing, Consulting, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Information Technology Consulting, LEX (LEXical analyzer), Python Programming/Scripting Language, Supplier Relationship Management (SRM), Technical Leadership, Use Cases, Voice Response Systems, Willing to Travel
LOCATION
Charlotte, NC
POSTED
6 days ago
POC: Raju

Job Details:
Job title: Lead Consultant | Communication | IVR/CCT
Work Location with Zip code: Charlotte, NC 28209
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Hybrid (Infosys)
Is this a 100% remote role? NO Hybrid (Infosys)
Vendor rate range: $75/hr
Minimum years of experience required: 6+ Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE

Must Have Skills
Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

Nice to have skills
Amazon Connect, LEX
Python, Lambda, Integrations

Detailed Job Description:
Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Design, build, and support Contact Center solutions, with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Experience in managing change across large contact center environments.

Minimum years of experience: 6+ years
Education: Bachelor's or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM, Project Code :ADT for ENGNE at INFCITYPRK6

About the Company

C

Cloudspace LLC