IT INTEGRATION SUPPORT SPECIALIST (REMOTE)
Job Type: Full-time
Job Duration: Indefinite
Salary: Non-Exempt and Hourly, based on Experience
Travel: Up to 10% (Remote/Hybrid) but MUST BE LOCATED IN GEORGIA
Pay: $22 - $28 Hour
01 ABOUT US
UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire.
As a company, UVS values our employees and understands that our business success is based upon the level of employee expertise and job satisfaction. Our business model is structured around employee appreciation, thus at UVS, we are proud of the optimistic, close-knit, professional, and successful work environment that we work diligently to foster for our employees. As a result of recent explosion, growth, and demand, we are looking to expand our employee support team.
02 MISSION & CORE VALUES
UniVirtual Solutions Inc. thrive by helping our clients uncover how technology can benefit & serve their company. Our daily goal is to increase productivity, minimize downtime, and maximize profitability for each of our clients. We promise to serve our business customers based on our core values. We are motivated to watch our customers’ business grow and seek to stay ahead of technology trends, ensuring to work above technology industry standards.
Excellence, Innovation, Professionalism, and above all else Honesty – “Do what is RIGHT”!
03 BENEFITS
Benefits include (but are not limited to):
Medical insurance with 50% company match for premiums
Health insurance
Dental insurance
Vision insurance
Paid Time Off (PTO)
Vacation
Sick
Preventative
Holiday
401K Retirement with company match
Professional development assistance
04 DESCRIPTION – (please read in detail)
We are looking for an individual who is an IT generalist; self-motivated, able to perform in an aggregate and high-pressure environment, professional and meticulous who can grow with our company. To be successful in this position, you will be required to pay attention to detail and accuracy, which is critical in your work responsibilities, as you will be working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required. The goal is to create value for our client end users that will help preserve the Service Desk's value and reputation.
An excellent candidate must have a strong technical interest, client service skills, and be able to prioritize internal team and external client needs. An employee for this position must be able to swiftly and accurately respond to customer inquiries concerning systems and operations, as well as accurately diagnose IT issues. In this role, you must be customer-focused, proactive, professional, and exemplify patience, even if customers become frustrated. This position will provide services through phone, email, co-browse, and face-to-face contact (if needed).
As an IT Integration Support Specialist, you will collaborate directly with customers, IT partners and internal staff. This role provides internal application systems support, monitoring, setup and configuration, expertise in hardware and software installations, including but not limited to, troubleshooting, configuring, performing analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnosing and resolving problems in response to customer reported incidents, confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.
05 RESPONSIBILITIES
Willingness to TRAVEL (if needed) with mileage reimbursed accordingly or company vehicle provided
Must have a professional, designated office area for approved remote work
Must also have a RELIABLE form of transportation, Internet, and cell phone
Must be TRUSTWORTHY and display a PROFESSIONAL, POSITIVE ATTITUDE
Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision
Able to constantly balance multiple tickets and request in high pressure situations
Must be a team player and collaborate with other coworkers
Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems
Recommends improvements to current environments
Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)
Assists with planning for and responding to client project needs when applicable
Must be able to diagnose computer systems problems quickly and correctly and introduce the best solution
Ability to learn new technology quickly and accurately
Will be responsible for taking calls on an On-Call rotation
Execute other assigned tasks as delegated by Management
Must be punctual
06 EXPERIENCE/KNOWLEDGE
AS degree or above in Computer Science or related field experience.
Must have 4 yrs. plus experience as an IT Helpdesk Technician
Basic Microsoft Windows/Microsoft Office environment
Experience with Asset Management and ITSM Platforms
Excellent attitude and interpersonal skills
Communicate effectively and professionally with all levels of personnel
Detail and customer service oriented
Critical thinking skills to resolve issues
Must be willing to work outside normal business hours as needed
Must have strong Microsoft Windows 10 hands-on experience
English fluency
Preferred Experience (Not required)
Certifications including MCSE, MCITP, CCNA, CCNP and VCP
*The company reserves the right to add or change duties at any time.