Seeking an IT Infrastructure & Operations Manager for North America to lead regional IT support, manage cloud hosting, and oversee infrastructure projects. The role involves managing regional teams, ensuring service level adherence, supporting cloud environments, and maintaining strong stakeholder relationships. Responsibilities include incident escalation, project coordination, vendor management, and supporting site infrastructure. Requires a BS in a relevant field, 10+ years of IT experience, leadership skills, and knowledge of cloud, networking, Windows OS, and ITSM tools. Emphasizes adaptability, customer focus, and fostering diversity and inclusion in a collaborative, hybrid work environment.