IT Infrastructure Analyst II-III (Onsite)

Novo Nordisk AS

West Lebanon, NH

JOB DETAILS
SKILLS
Analysis Skills, Audiovisual, Biotech and Pharmaceutical, Business Administration, Business Processes, Business Support, Channel Strategies, Chronic Disease, Cisco Network Systems, Communication Skills, Community Support, Computer Security, Computer Systems, Configuration Management, Desktop Administration, Desktop PC, Disease, GMP (Good Manufacturing Practices), GxP, Hardware Virtualization, Healthcare, Heavy Equipment/Vehicles, Help Desk, Hemophilia, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Information Technology/Information Systems Quality Assurance, Linux Operating System, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Manufacturing, Manufacturing Systems, Medications, Mentoring, Microsoft Active Directory, Network Administration/Management, Network Security, Operations Management, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Project/Program Coordination, Quality Assurance, Regulations, Risk, Server Hardware, Service Delivery, Service Level Agreement (SLA), Staff Training, Strategic Planning, Support Documentation, Systems Administration/Management, Systems Analysis, Technical Leadership, Technical Support, Telephony, Time Management, VMWare, Virtualization, VoIP (Voice over IP), Wide Area Network (WAN)
LOCATION
West Lebanon, NH
POSTED
30+ days ago

About the Department

Site New Hampshire, located in West Lebanon, is where Novo Nordisk's life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications. It's not your average production site - it's a tight-knit, supportive community working together to contribute to a better tomorrow for our patients. Ethics and quality are held in the highest regard, and a patient-focused mindset guides everything we do. We're looking for individuals who are self-starters with a strong work ethic to join our team. At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential?

The Position

This position performs design, installation, configuration, administration, and maintenance of network, security systems, servers, desktops, VoIP phones, AV systems and server rooms, including the Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations and direction, and coordinate technical projects, related to IT network and infrastructure systems and/or specialized manufacturing systems.

This position is an onsite based role Monday-Friday at our West Lebanon, NH bio-production facility.

Relationships

Reports to: Sr. Manager, IT Operations

Essential Functions

IT Infrastructure (covering GxP and non-GxP systems)

  • Drive and maintain IT Operations service delivery and Incident Management at site, being recognized as the single point of contact (SPOC) for overall administration, operation, and maintenance of the technological platform at site.
  • Perform regular maintenance of IT infrastructure components facilitating communication and coordination of activities among stakeholders locally and across the organization, including close interaction with other local SMEs in IT/OT, System Managers, and IT QA.
  • Maintain IT services and operations according to service level agreements and contracts, performing regular evaluation (at minimum annually), providing information, feedback, and insight on opportunities to ensure alignment with business needs.
  • Act as IT Operations advocate, coordinating daily activities with the IT Manager (IT Infrastructure Owner) and team members.
  • Assist the IT Operations Partner in developing strategic direction for the company's IT assets, monitoring advancements in the industry, and recommending and implementing new and cost-effective technologies that meet business needs.
  • Monitor day-to-day infrastructure service availability and performance, taking appropriate actions to support business process performance.
  • Work in partnership with IT Security and other SMEs in IT/OT to implement and maintain appropriate controls and technologies to ensure business continuity.
  • Train other staff and stakeholders, as needed.

IT Support Tier 2 and 3 (including project support)

  • Document, track, and monitor IT service delivery and incidents to ensure timely resolution (including incident escalation and follow-up beyond the organization, Tier 4).
  • Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions for IT Infrastructure in service operation or during projects (including, but not limited to: server hardware and software, printers, telephony, and network services on LAN and WAN).
  • Design, support, troubleshoot, and maintain network communications (data and voice) across the facility.
  • Administer and maintain Active Directory, Windows, Linux, VMware, and other servers and infrastructure platforms for site systems.
  • Coordinate efforts as work package owner on IT Infrastructure-related projects and lead internal and external teams as part of the project.
  • Provide Tier 1 hands-on support as needed (end-user/desktop support, including service delivery and incident response).

IT Infrastructure SME for Quality assurance / GMP and Validation

  • Maintain qualified state of GxP IT infrastructure platform at site, providing input, review, and hands-on support in relevant documentation and test execution.
  • Drive and maintain overall IT infrastructure configuration management and execute periodic review (at minimum annually).
  • Support on Inspection Readiness in IT.

Other

  • Make strategies/plans visible to demonstrate his progress.
  • Exercise and use problem spotting and solving tools to define the right thing to do.
  • Listen to others' ideas and help them maturing for the business, and put them into words, scenarios, and visible strategies.
  • Inform relevant stakeholders about risks and how to handle/mitigate them, taking the "risk-based approach".
  • Perform all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes.
  • Incorporate the Novo Nordisk Way and 10 Essentials in all activities and interactions with others.
  • Other duties outlined by the Sr. IT Manager (Infrastructure Owner).

Qualifications

Education and Certifications:

  • Bachelor's Degree in Information Technology or related field required
  • MS/MBA in Information Technology or related field preferred
  • Industry certifications in a technical discipline preferred

Work Experience:

  • Bachelor's Degree with four (4) plus years of related IT experience required
  • MS/MBA with two (2) plus years of related IT experience preferred
  • 1-3 years of experience on Network Administration based on CISCO Technologies preferred
  • 1-3 years of experience on Virtual Infrastructure Administration based on VMWare Technologies preferred
  • Biotechnology or pharmaceutical experience preferred

Knowledge, Skills, and Abilities:

  • A strong understanding and demonstrated ability to manage local/wide area networks and server administration is required.
  • Understanding and demonstrated ability with virtualization technologies and platforms.
  • Practical experience in developing and administering networks with more than 200 clients.
  • Demonstrates a disciplined approach to problem solving that is based on data and facts and is consistent with Vision/Business Goals and Values
  • Demonstrated ability to quickly flex to changes in roles and responsibilities, environments and business needs
  • Independently seek and drive self-identified opportunities
  • Seek new and innovative ways to deliver within assignments
  • Positively challenge the organization on how to improve processes

Physical Requirements

This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, inside and outside conditions including temperature changes; atmospheric conditions including: odors, fumes, and dust.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, were not chasing quick fixes - were creating lasting change for long-term health. For over 100 years, weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, were making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

About the Company

N

Novo Nordisk AS

Working at Novo Nordisk

 

Life-changing careers

Starting a career at Novo Nordisk is more than getting a job. It is an opportunity to improve the lives of millions of people living with a serious chronic disease.

Whether you are a part of supplying insulin for patients around the world, discovering the next breakthrough at one of our state-of-the-art research centres, working with us is truly life-changing.

 

We are inspired by life

We are a proud life-science company on a mission to ensure that people living with a chronic disease can live a full life. Millions rely on us.

We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. From our colleagues in the lab, working to change lives through pioneering break-through treatments, to our colleagues putting sustainability at the core of our processes and working to prolong the life of our planet, this mission to improve lives is at the core of our every action.

 

Together we drive change

Change is a constant — change in lifestyle, change in technology, change all over. At Novo Nordisk, we don’t wait for change. We drive it.

We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.

That’s why we continuously push to improve the way we work and the lives of the patients we serve, creating innovative solutions that fit the way people want to live. To accomplish this, we embrace a spirit of open-mindedness and experimentation, striving for excellence without fixating on perfection.

 

Together, we are life-changing

Our company is our people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We want to ensure that every employee can achieve a work-life balance that supports their current priorities and where they want to go next.

 

Your development starts here

We value our employees for the unique skills, backgrounds and perspectives they bring to the table. We work continuously to help bring out the best in all of our people, offering opportunities for development and creating an environment of mobility within the company. We strive to offer a workplace that’s great to be in and to be from.

It is very important to us that anyone working with us feels empowered as an employee and as a person. We all should have the opportunity to act fast, make decisions and be agile. 

With a career at our company, you will feel a difference right from the start. A sense of inspiration that comes from a shared belief in driving positive change for people, families and communities everywhere, and it’s a collective effort. We rely on the joint potential and collaboration of our more than 45,000 employees.

In the video above, meet  Marie Darting, one of our scientists, and hear more about her work as a formulation scientist, her perspective on development plans and the impact she feels her work has on people living with a chronic disease.

 

Who we are

We were founded in 1923 and today we are a global healthcare company headquartered just outside Copenhagen, Denmark.

Our purpose is to drive change to defeat diabetes and other serious chronic diseases, such as obesity and rare blood and endocrine disorders. We do so by pioneering  scientific breakthroughs, expanding  access to our medicines , and working to prevent and ultimately cure diabetes.

With almost 100 years of experience, one of the broadest diabetes product portfolios in the healthcare industry, as well as an award-winning pipeline of innovative products, our success is built on our company values – the Novo Nordisk Way.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Biotechnology/Pharmaceuticals
FOUNDED
1923
WEBSITE
https://www.novonordisk.com/