IT - Information Technician

On-Site IT Technician (Operations Support)

Location: Lafayette, LA
Department: Operations
Reports To: Director of Operations

Role Overview

Golfballs.com is seeking a hands-on On-Site IT Technician to support our operations and production environment. This role sits directly within Operations and is critical to maintaining uptime, supporting production equipment, and ensuring our systems and tools run efficiently across the facility.

This is not a purely desk-based IT role — it is a floor-active, problem-solving position that requires urgency, ownership, and the ability to troubleshoot in real time.

Key Responsibilities

Operations & Production Support

• Manage and maintain employee kiosks and shared workstations
• Support conference room technology and meeting equipment
• Manage, maintain, and troubleshoot all production and administrative printers
• Perform routine maintenance and basic troubleshooting on UV printers to ensure consistent print quality and uptime
• Identify and resolve common print issues (alignment, streaking, curing) to reduce reprints and production delays
• Support printer setup, calibration, and coordination with vendors for repairs or escalations
• Configure and manage Raspberry Pi devices used for KPI dashboards
• Support all production station hardware, including:
• • Zebra handheld scanners
  • Desktop computers
  • Printers and scales
• Diagnose and replace faulty equipment (scanners, monitors, TVs, keyboards, etc.)
• Submit and manage RMAs for warrantied equipment
• Update station configurations and tokens as needed
• Support deployment updates in coordination with development teams

Helpdesk & User Support

• Troubleshoot hardware, software, and network issues across departments
• Perform system cleanups and optimization to improve performance
• Respond to employee IT requests with a high sense of urgency
• Assist with password resets and access issues

Systems Administration

• Create, modify, and disable user accounts (Active Directory & internal systems)
• Assign Microsoft licenses and manage user access
• Configure user accounts within Golfballs.com systems
• Set up and maintain phone system users in 3CX
• Configure user badges and access controls in alarm/security systems
• Set up new hire workstations (PC/laptop deployment and configuration)

What Success Looks Like

• Minimal downtime across production stations
• Fast, effective resolution of IT issues
• Strong partnership with Operations leadership
• Proactive identification and prevention of recurring issues
• Clean, consistent system and user management

Qualifications

• 2+ years of hands-on IT support experience (preferably in operations, warehouse, or production environments)
• Strong troubleshooting skills across hardware, software, and networking
• Experience with:
• • Windows environments & Active Directory
  • Microsoft 365 Admin
  • Printers, scanners, and endpoint devices
• Comfort working with physical hardware and moving throughout a facility
• Ability to prioritize and respond quickly in a fast-paced environment

Preferred Experience

• Experience supporting production or warehouse environments
• Familiarity with Raspberry Pi or similar devices
• Exposure to VoIP systems (e.g., 3CX)
• Basic networking knowledge (IP addressing, connectivity troubleshooting)

Why This Role Matters

This role is directly tied to operational efficiency. Every production delay, system issue, or equipment failure impacts throughput, cost per dozen, and customer experience. This technician plays a key role in keeping operations running smoothly and supporting the company’s growth.

Work Environment

• On-site, hands-on role within a production and warehouse setting
• Requires walking the floor, lifting equipment, and working directly with teams

Compensation & Benefits

• Competitive salary (based on experience)
• Benefits available after 90 days
• Paid time off and sick leave