IT Helpdesk Technician

IT Helpdesk Technician

The IT Helpdesk Technician will answer all Helpdesk calls and provide first-line support for all hardware/software issues. He/she will create work orders and assign them to the appropriate IT staff member.

This full-time position will work from 8am-5pm, Monday - Friday and will be based in either the Whitakers or Henderson location. Occasional travel to other RHG locations may be necessary for training or support purposes.

Responsibilities

• Provides technical assistance to computer users via phone and remote support software (VNC);
• Maintains working knowledge of mission critical applications;
• Diagnoses system hardware, software, and operator problems;
• Creates and tracks work orders using our IT Helpdesk software (Trackit);
• Provides one-on-one end-user training as needed;
• Installs hardware such as monitors, keyboards, printers, scanners as needed;
• Installs software such as Microsoft Office or internal applications as needed;
• Assist in maintaining an accurate inventory of all hardware and warranty information;
• Maintain an accurate inventory of all toner supplies for the corporation. Place orders as needed.
• Works collaboratively with other IT staff to deliver excellent customer service in solving problems quickly and efficiently
• Follows-up with customers to assure that service meets expectations, and documents problems and solutions.
• Performs additional duties to assist the organization in maximizing the use of its resources.

Skills and Qualifications

• High school diploma or GED
• 2-year degree in a computer-related field or equivalent experience
• Microsoft Certified Desktop Support Technician or equivalent combination of education and experience.
• A basic understanding of methods for installing, maintaining and troubleshooting hardware and software.
• Excellent interpersonal skills and the ability to interact with diverse groups of people
• Ability to manage and prioritize multiple concurrent projects

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. The influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.