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IT Helpdesk Technician

Paladin Consulting, Inc.

Plano, TX

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JOB DETAILS
SKILLS
Administrative Skills, Android, Apple Desktops, Apple iPhone, Business Operations, Business Practices, Business Support, Communication Skills, Computer Systems, Copying Machines, Customer Support/Service, Desktop Hardware, Desktop PC, Hardware Installation, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Information Technology Software, Internet/IP Telephony, Laptop Hardware, Local Area Network (LAN), Mac Operating System, Microsoft Active Directory, Microsoft Certifications, Microsoft Office, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Mobile Applications, Mobile Plant/Equipment, NetSuite, Network Support, Onboarding, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Salesforce.com, Software Administration, Technical Support, Time Management, User Account Administration, User Interface/Experience (UI/UX), Wi-Fi, Wide Area Network (WAN), Wireless Communications, Wireless LAN, Writing Skills
LOCATION
Plano, TX
POSTED
30+ days ago
Job Title: IT Helpdesk Technician
Work Location: Plano, TX 
Duration: 6 month contract with option to hire 
Education/Experience Required: High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)

Job Description:
  • The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones.
  • The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.
Responsibilities:
  • Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
  • Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
  • Install desktop and laptop hardware, software and peripheral components as required
  • Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
  • Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
  • Configure, update, wipe and/or repair Windows and Mac desktop systems
  • Support corporate base of iPhone and Android mobile users.
  • Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
  • Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
  • Provide feedback on reducing ticket times and helpdesk efficiency
  • Engage and contribute with the IT team on projects and task supporting business Enterprise needs
  • Provide wireless network support for users including connectivity issues and administrative functions of the system
  • Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed
Skills & Qualifications:
  • High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
  • Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment
  • Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
  • Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
  • Working knowledge of Microsoft and Mac operating systems and Office products
  • Excellent oral and written communication skills
  • Certification on Microsoft Client or Server products is preferred, but not required
  • SharePoint, Salesforce or NetSuite experience is preferred, but not required
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.

About the Company

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Paladin Consulting, Inc.

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