IT Helpdesk Technician

F.A. Wilhelm Construction- IT Helpdesk Technician

 Empowering People to Build What Matters- That is our mission and our legacy.

 Our nearly 100 years of building communities in which we work and play, started with one man and one dream.  Today, we are a company that puts People First by providing Meaningful Partnerships, insisting on making a Positive Community Impact, with Safety Always, all with a Learn-Do-Share mentality. 

 F.A. Wilhelm Construction is an industry leader with the culture of doing the right things for our employees, partners, clients, and community.  We have an excellent reputation in the construction industry and have enjoyed steady growth and strong financial performances for many years.  Wilhelm’s construction professionals turn the conceptual, and sometimes seemingly impossible, into fully completed, innovative spaces where life happens.

 We are looking for the right person to join our team as an IT Helpdesk Technician.   Is that you?   If so, we want to talk to you!

Responsibilities

A Wilhelm IT Helpdesk Technician provides first-level response to Wilhelm employees for IT support calls, email requests, and remote management identifying issues accurately and consistently while working toward resolution and maintaining a good rapport with Wilhelm employees by treating them respectfully and professionally.

Essential Functions

• Serve as first response answering all help desk support calls and addressing Wilhelm employees' IT problems and complaints, escalating items as necessary
• Document, track, troubleshoot, resolve, or escalate tickets to ensure timely resolution
• Follow up on recently resolved tickets to ensure customer satisfaction, and reopen tickets in cases where problems still exist
• Work on imaging computers, patching systems, and installing software applications
• Provide technical setup and support of on-site and remote meetings
• Process and procedure documentation and maintain accurate equipment inventory and storage

Equipment and Computer Software Requirements

• Microsoft SharePoint and OneDrive support (including creation of document libraries through use of templates and rights management)
• Microsoft InTune administration (including device enrollment, app approval and assignments, policies)
• Microsoft Windows operating systems - advanced knowledge (including installation, configuration, troubleshooting, and support)
• Microsoft Productivity tools e.g., Microsoft Office (including installation, configuration, troubleshooting, and support)
• Microsoft Office365 and Azure Active Directory administration (including basic user administration and computer administration)

Education and Experience Requirements

• Associate’s degree in I.T. or other related field with 0 – 2 years of relevant work experience
• Combination of college experience in I.T. and/or relevant work experience (3 – 6 years) may be considered in lieu of a degree.
• Valid Driver's License
• CompTIA A+, Network+, or MCP (Microsoft Certified Professional) certifications a plus

Key Attributes

• Meticulous attention to detail in order to be exact and accurate
• Ability to adhere reliably to a reoccurring set schedule
• Perform, with minimal mistakes, a routine set of tasks consistently
• Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
• Ability to multi-task and adhere to deadlines

F.A. Wilhelm offers a unique opportunity for the right person to experience a variety of work.  Working at F.A Wilhelm, you can expect:

• A competitive compensation package.
• A comprehensive benefits package to include medical, dental, vision, and 401K match. 
• Basic life insurance, short-term and long-term disability insurance is paid for by F.A Wilhelm.
• Discretionary yearly bonus program.
• A generous PTO bank.

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