IT Helpdesk Support Specialist :: Harrisburg, PA (Hybrid)

IT Helpdesk Support Specialist

Location: Harrisburg, PA (Hybrid)

Duration: 12 months

Job Summary:

Seeking for an experienced IT Helpdesk Support Specialist with a minimum of 2 years' experience in IT security and support. This role involves working across our security and help desk teams to provide general technology support, manage incidents and vulnerabilities, perform network monitoring, and ensure compliance with regulatory guidelines.

Must-Have Skills:

• 2+ years of experience in information security and helpdesk support
• Effective oral and written communication skills
• Collaboration skills with peers and stakeholders
• Experience with Microsoft server and workstation operating systems
• Proficiency in Microsoft O365 products
• Familiarity with incident reporting and support ticketing systems
• Experience with network and computer security testing tools
• Ability to read and interpret security logs and reports
• Knowledge of information security standards and best practices
• Understanding of business process analysis methods
• Responsiveness to technical and emergency issues
• Problem-solving and critical thinking skills
• Up-to-date with cybersecurity trends and risks
• Experience with Tenable and Splunk
• Adaptability to changing priorities and technologies
• Associate's degree or current IT certifications