Administrative Skills, Analysis Skills, Antivirus, Apple iPad, Automation, Computer Systems, Control Systems, Data Recovery, Desktop PC, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Local Area Network (LAN), Manufacturing, Manufacturing Data Management, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Connectivity, Network Monitoring, Network Routers, Network Switching, Network System Hardware, Peripheral Hardware, Printers, Process Control Engineering, Remedy, ServiceNow, Software Installation, Systems Administration/Management, Technical Support, User Account Administration, VPN (Virtual Private Network), Wide Area Network (WAN)
Position Summary
We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented, adaptable, and comfortable working in an industrial environment supporting both office and field users.
Key Responsibilities
* Serve as the primary on-site contact for IT support requests, troubleshooting
desktops, laptops, printers, mobile devices, and peripherals.
* Support end-users with software installations, system access, and hardware
configuration.
* Maintain and monitor plant networks, switches, and connectivity to ensure reliable
uptime.
* Manage user accounts, security permissions, and group policies in Active Directory
and Microsoft 365 environments.
* Provide support for process control system interfaces, handheld devices, and field
communications tools used by refinery staff.
* Setup iPads and add printers for users.
* Document all service requests, incidents, and resolutions in the ticketing system;
escalate complex issues as needed.
* Assist with deployment of IT projects, system upgrades, and cybersecurity
initiatives.
* Ensure backup systems, antivirus protection, and data recovery procedures are in
place and functional.
Qualifications
* Education: Associate or Bachelor's degree in Information Technology, Computer
Science, or related field (or equivalent work experience).
* Experience: 2-5 years of IT support experience, ideally in a manufacturing,
chemical, or refinery setting.
* Technical Skills:
o Windows 10/11, Microsoft 365, and Active Directory administration
o Network troubleshooting (LAN/WAN, switches, routers, cabling)
o Experience with ServiceNow, Remedy, or similar ticketing tools
o Familiarity with VPN, remote desktop tools, and mobile device management
(MDM)
* Preferred: Knowledge of industrial control networks or process automation
interfaces.
* Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional
(MCP/MCSA) preferred.