Customer Support/Service, Help Desk, Identify Issues, Service Level Agreement (SLA), Technical Support
LOCATION
Cincinnati, OH
POSTED
2 days ago
The University of Cincinnati is seeking a frontline IT support specialist who will serve as the single point of contact for IT incidents within the UC community. You will diagnose issues, provide remote Tier 1 guidance, and escalate complex problems to subject matter experts as needed.Internal applicants apply via SuccessFactors; this role emphasizes prompt customer service, problem recognition, and adherence to SLAs while supporting end users across campus.#J-18808-Ljbffr