IT Help Desk Technician

Magnolia Health Systems

Indianapolis, IN

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

1st Level Support, Assisted Living, Customer Support/Service, Dental Insurance, Desktop PC, Equipment Maintenance/Repair, Establish Priorities, Health Insurance, Healthcare, Help Desk, Identify Issues, Information/Data Security (InfoSec), Inventory Management, Laptop PC, Life Insurance, Long-Term Care, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Mobile Devices, Network Administration/Management, Network Connectivity, Network Support, Onboarding, Pediatric Nursing, Peripheral Hardware, Printers, Problem Solving Skills, Remote Access, Staff Policies, Student Loans, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, VPN (Virtual Private Network), Vendor/Supplier Management, Wi-Fi

LOCATION

Indianapolis, IN

POSTED

8 days ago

About us:Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN.

About the Role: Magnolia Health Systems is seeking anIT Help Desk Technician to-

Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
Ensure data security and confidentiality by following company policies related to system access and protected information
Escalate complex technical issues to appropriate internal teams or external vendors as needed
Maintain inventory of IT equipment and coordinate repairs or replacements

*please note, this is an in-person & on-site role
*please note, this is NOT a Cybersecurity role

About you: The ideal candidate would have the following skills and experience:

Strong experience in Windows environments, Active Directory, and network infrastructure
Experience overseeing multi-site operations strongly preferred
Healthcare or long-term care experience preferred
Proven ability to manage vendors and IT projects
Strong problem-solving and decision-making skills

Benefits: Magnolia Health Systems offers -

Health Insurance through United Healthcare
Dental Insurance through HRI Dental
Vision Insurance through EyeMed
Supplemental Insurance:

Critical Illness
Accident
Disability Coverage
Hospital Indemnity

Life Insurance through Cincinnati Life:

Builds cash value
Employee-owned policy
Family coverage, including grandchildren

Paid Vacation
Attendance Bonuses
Weekend Bonuses
Holiday Pay – starts immediately with no waiting period
Tuition Assistance Programs
Student Loan Repayment Program
Career Advancement Opportunities

If you are ready to join the Magnolia Health Systems Team, apply online today!

Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.

IT Help Desk Technician

Magnolia Health Systems

Indianapolis, IN

About the Company

Magnolia Health Systems

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