IT Help Desk Support

Atlas

Watchung, NJ(remote)

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JOB DETAILS

SALARY

$25–$35 Per Hour

SKILLS

Agile Programming Methodologies, Apple iPad, Apple iPhone, Biology, Biotech and Pharmaceutical, Cloud Computing, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Desktop PC, Diversity, Environmental Impact, Help Desk, Identify Issues, Mac Operating System, Management Consulting, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Mobile Applications, Mobile Devices, Network Connectivity, Printers, Problem Solving Skills, Process Improvement, Root Cause Analysis, Software Administration, Software Installation, Technical Support, ZenDesk

LOCATION

Watchung, NJ(remote)

POSTED

22 days ago

We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment.

Key Qualifications
Fundamental computer literacy and basic troubleshooting experience
Strong customer service background with excellent communication and active listening skills
Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity
Technical Skills
Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred
Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers
Experience installing and supporting mobile applications
Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests
Ability to use remote support tools such as TeamViewer or Remote Desktop (RDP)
Soft Skills
Strong customer service mindset with patience and empathy when supporting end users
Strong problem-solving skills and ability to identify root causes of issues
Ability to explain technical concepts in a simple, user-friendly manner
Comfortable working independently and learning new systems quickly

Join Our Team at Atlas
Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed

About the Company

Atlas

Atlas Data Systems provides information technology services, business solutions, and clinical/scientific consulting to a broad range of Fortune 1000 companies. As one of the fastest growing women-owned businesses, our client list comprises top companies in the pharmaceutical, chemical, financial services, telecommunications, technology, insurance, manufacturing and software industries.

Our expertise lies in delivering the right mix of solutions and services that will help our clients' business operations proactively meet their competition head on, and be agile enough to react to ever-changing economic conditions. Atlas' adaptability allows clients to choose the best fit engagement strategy: Managed Communities, Project Solutions, or Flexible Workforce Solutions. By concentrating on peripheral business objectives and delivering with precision, Atlas enables its clients to focus on the core competencies that align with their company's vision.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1998