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IT Help Desk Support Level 2 - MSP

K2 Staffing

Shreveport, LOUISIANA

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JOB DETAILS
SKILLS
Business Solutions, CCIE - Cisco Certified Internetwork Expert, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Security+, Computer Workstations, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, File Server, Help Desk, Identify Issues, Interpersonal Skills, Local Area Network (LAN), MCITP - Microsoft Certified IT Professional, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Design, Network Monitoring, Network Security, Network Software, Network System Hardware, Onboarding, Organizational Skills, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, RMON, Sales, Sales Management, Sales Support, Sales/Support Engineering (SE), Security Monitoring, Software Administration, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Presentation, Technical Support, Time Management, Training/Teaching, VoIP (Voice over IP), Writing Skills
LOCATION
Shreveport, LOUISIANA
POSTED
30+ days ago
Summary

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician.  This individual should have proven experience with technology and outstanding personal communication skills.  Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Required to have worked in an MSP environment in the past to be considered. 
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Shreveport, LA  

About the Company

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K2 Staffing